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iPhone X
was the most expensive smartphone (999 USD) in 10 years of history
Apple
. But the cell phone successfully sold by the Cupertino company with the slogan "a leap forward" has made a huge leap back in its reputation when dozens of its customers started complaining over the Internet of a known flaw under the name of "ghost button".
] The Apple forums were furious about this question: there are hundreds of results when searching for terms in English (
"ghost touch") on the company's technical support page.
This is a strange flaw that affects the screen of the iPhone X: the first apple to unlock it.
without a start button – and this generates an effect by which some sort of invisible finger seems to move the elements in it at will
In other cases, the screen does not respond or works erratically .
"My iPhone X has been trying to restart it several times but the situation is getting worse, can you help me? ", wrote a user, Lewis, on the Apple website in August 2018. [19659012] One of the technicians The company responded with a link to a help page in which Apple suggests restarting the device "if the screen does not respond to touch ". It did not offer more solutions if you had already restarted it and still did not work, as Lewis pointed out.
In Reddit, there are also dozens of comments reflecting the problem. In some of them, Apple's customers are "annoying", "angry" and even "disgusted".
But after several months of controversy on the Internet, society has recognized the problem.
] "Apple has determined that some screens of the iPhone X might encounter touch problems due to the failure of a component of the display module, "said the company in a statement released Friday on its website.
Technology indicates that, in the devices concerned, the screen – or part of the screen – does not react immediately to touch or even reacts when it is not touched .
In both cases, the company launched a (free) screen replacement program at Apple stores or authorized suppliers.
Offer valid only for the iPhone X who have been affected by this problem. The company pledges to keep it in force for three years
. She adds that in some countries this measure is not covered. In this case, the customer must request a refund.
This is not the first time in which the Apple mobile phones are having problems.
One of the latest controversies of Apple had to do with the "Chargegate" case. Reflects the problems with the batteries of the new smart phones
iPhone XS and XS Max, which failed to load when connected.
There was also controversy over the
Deliberate slowdown of some models of iPhone with software updates, what Apple had recognized for the first time in 2017 and justified it as a way to handle the inevitable aging of lithium-ion batteries.
"Our goal is to A better experience for our customers," said the company.
"Apple has always handled expectations very well … it's an example of how they ruined it," technology developer Nick Heer wrote. 19659014] Other badysts have accused the firm of "lack of transparency".
This time he has not explained much the "component" that explains the failure of the iPhone X, but it offers a free replacement.
In 2016, the iPhone 6 Plus also had complications with the touch screen. However, on this occasion, the company invoiced its customers $ 149 for the repair.
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