Why Ryanair did not evict the racist passenger?

Disobeying the crew's "air navigation orders" equates to breaking the law

A cabin crew member employed by a UK-based airline for 13 years and a blogger telling anecdotes about working on a plane According to Euronews, in most airlines, the video man would be considered a "potentially embarrbading pbadenger". It is unthinkable that he remained in the plane " says the blogger who calls himself Dan Air (not related to the company of the same name that closed in 1992). "He was aggressive and racist with the lady, but also with the crew and other pbadengers, the staff asked him to calm down and he did not do it: in the UK, that's 39, calls "air navigation order" and disobeying it amounts to breaking the law.

The flight crew may decide to expel a pbadenger According to Dan Air, this includes being verbally or physically aggressive, being intoxicated, to interfere with the crew of an airplane (as if you were trying to open a door in the middle of the flight), appeared sick (even if, in this case, we would ask him to disembark for his own safety and no for the crew or other pbadengers, he explains).

These rules, which are more or less applied by all airlines, also include non-compliance with crew navigation orders: "If you break any of them in the street, "says Dan Air.

On Ryanair, the policy is to close the doors and take off As soon as possible

Dan Air is surprised that the cabin crew allows the racist pbadenger to stay on board. "Most airlines would like this man to get out of the plane as soon as possible," he adds, "because such a situation carries the risk of" going up once in the air ". Aircrew are generally trained to handle problematic pbadengers with "stress reduction techniques", such as moving a pbadenger, talking to the problematic person or bringing another crew member to the aircraft. 39; help. "

A case of racism as it appears in the video is rare, but Dan Air is firm: like homophobia and other abuses, it is unacceptable. 99% of my colleagues would not have tolerated it. "

A former Ryanair employee, now working for EasyJet, remembers that during her work with the Irish low-cost company, there was no" no protocol "for situations such as video ." At Easyjet, after 40 seconds, we would have called the police and picked up this fool's data to receive a warning letter. But on Ryanair, the policy is to close the doors as soon as possible and leave, "he told Euronews on condition of anonymity, unless the insulted person is the head of the cabin or the commander, Ryanair "will see no problem." In EasyJet he says that if the security team gets the identification of the potentially dangerous pbadenger, "he can sue him, ban him to steal for a year, impose a fine or send him a letter of warning. "

Dan Air says his business would also be easy to eject the man from the flight:" The cabin is under the responsibility of the crew. Although we could explain that we left him on the ground because he was aggressive and racist, there would be no problem. "

Ryanair's" culture of fear "

But Ryanair seems to be " ** the exception for many rules ** ". Because the airline is "very strict in terms of time and punctuality, a" culture of fear "reigns in the company: if a member of the cabin crew makes a decision that delays the flight, for example going down from the plane The former Ryanair employee is of the same opinion: "With EasyJet, you are much more protected. The company is not going to take it from you or your colleagues. "

Ryanair's cabin crews are" tired, "says Dan Air, and" they work very hard. "Ryanair's management is asking them to make decisions like not to expel a racist man because" they are not working. " they are afraid of repercussions, and now there are, and they are worse. "

Dan Air is often in contact with cabin crew working in airlines around the world. "Even in the other low cost companies, I do not know any company worse than Ryanair," he said. " It is unfortunate that his cabin crew is described this way.It is a direction that leaves them abandoned to their fate" "

Four days after the Ryanair incident, the video woman and her family still waiting for the airline's apology.