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User complaints about false fines are not new. However, in recent weeks, customers in the United States UU, reported a form of abuse in the Uber application that was called the "vomit fraud", under which allegedly the drivers Unscrupulous make false cleaning reports to receive the money that is automatically charged to users in fines.
A recent report from the Miami Herald once again put the problem with the false reports in Uber in the glbad. "Vomiting fraud" is a scam reported by users on social networks, in which, after completing a service, users receive a message from the application informing them that their fare has been "adjusted".
The scam mode takes advantage of an internal process of application. At the moment the pbadenger contacts the service of the application, he is informed that the driver has sent a notification concerning "an incident in the vehicle".
Incidents, which are usually accompanied by photographs in which the staining test is supposed to be seen, are usually reports of beverage residues, vomit, urine or blood. After the driver has made the report, Uber badyzes the tests and decides whether or not to apply the cleaning surcharge, which would "compensate the drivers for the time and money they spend to clean up. their vehicles ". The surcharge is between $ 80 and $ 150, depending on the severity of the "damage". US services UU, like Lyft, also charge a damage rate of up to $ 250.
Cases reported by El Clarín and the Gizmodo portal, among other media, explain stories in which fines of $ 100 (about 300,000 pesos). Even a Business Insider report reveals the existence of drivers who prefer to do the cleaning themselves so that they do not have to pay for professional cleaning and take the money.
Report to Bogotá
International reports recall a case reported by El TIEMPO, about a user in Bogotá who allegedly accused a driver of urinating the vehicle.
Ana Karina *, who on other occasions used Uber to improve her income, left part of the T zone early in the morning and boarded the same vehicle with one of her friends, which was heading north of the city.
The next day, his friend had an additional charge of 134,000 pesos. In contacting the Complaints Department, the motive of the charge was a driving report in which he baderted that Anna Karina had urinated on the front seat because she was drunk and showed a picture taken by him in which there was a place on the seat
"I did not pee.I was not drunk, I could not take that day because I was taking drugs ", She told EL TIEMPO.
The user's interrogation focuses on how the application can verify the veracity of the reports of the drivers.
Front At the denunciation of Ana Karina, in February, Humberto Pacheco, general manager of the company for 11 countries of the Andean region, of Central America and the Caribbean, met with this diary.At the moment he pointed out that Uber is working on ways to avoid this type of "waking up" and called users to if
"Thanks to user feedback, we can detect parameters and recognize bad experiences. In this way, if they find that the same driver is a victim of damage to the vehicle, Uber can investigate and define whether it is fraud and not just bad luck, "he said. said
.REDACCIÓN TECNÓSFERA
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