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Ford has finally shed light on the extent of the delays in the deployment of its first mainstream electric car, the Mustang Mach-E SUV. After the company announced on Wednesday that it had shipped 3,739 Mustang Mach-Es in February – the first full month of deliveries – it said The edge in a statement that some 4,500 customers will have to wait longer than expected to receive the electric SUV.
The automaker did not specify precisely the cause of the delay, simply that it held the electric Mustangs “as part of our commitment to provide a quality vehicle to customers.” Ford had previously said in January that it was delaying delivery of “several hundred” of them for quality checks.
To compensate for the delay, Ford is offering affected customers an additional 250 kWh of free charging at stations that are part of the company’s FordPass charging network. (Buyers of the Mustang Mach-E were already getting 250 kWh free on promotion.) Ford also says it will “cover the first month’s payment” – up to $ 1,000 – “for about 250 customers experiencing prolonged delays. to receive their Mustang Mach-E. “News of these accommodations first surfaced on Tuesday in a Mach-E forum.
Ford is not the only one having problems with the launch of an electric vehicle. Earlier this week, The edge First reported that Volvo is holding a number of XC40 Recharge SUVs in US ports in order to send a software update before EVs reach customers. Volkswagen also ran into issues when it launched its mass electric vehicle ID 3 last year due to a software glitch.
Ford also struggled to roll out a new version of the Explorer in 2019, which led to a shake-up in the company’s management ranks, a precursor to Jim Farley being replaced as CEO by Jim Farley.
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