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For many, it will be a beautiful evening at the Olympic Stadium, a superstar voice, hours of goosebumps and great emotions – but the visit of pop star Ed Sheeran's concert in Berlin is over by a big hole in their wallets. "It was a great gig .. The Vorbands were great, Ed too," says Diandra Wohlgemuth (27). "But the stock market cries."
The young woman is one of the many people who were expecting a bad surprise at the entrance to the site on Thursday.The reason: For the show of the British musician, the tickets were personalized at the time of purchase, with the name of the respective buyer provided. result: Anyone who had bought his tickets through the intermediary of an intermediary, they had gotten on Ebay or other portals, did not come, because the ticket purchased did not come was not his own name Sheeran himself had announced before the start of his European tour wanting to act against the black market and resellers.
A "problem counter" was provided
Wohlgemuth and his sister Sabrina Neermann (34) the extra concert of Wuppertal. "At NRW we had no more tickets, so we got it. touched when we got tickets through a friend, "she says. They bought three tickets for 95 euros each, because another sister wanted to come. But she said. "It was only when we wanted to resell the third card that we noticed that the cards were personalized," says Wohlgemuth. "The seller's name was small on the ticket – I thought it was the first part." A re-personalization was only possible up to seven days before the concert.
Because the flight and the hotel were planned for the Berlin trip, they drove despite everything in the capital – and tried to clarify the problem at "Troublecounter". This was provided by the organizer to help the visitors. There, the re-personalization of the tickets could have been done. But: Only by the one whose name is on the ticket. "A request for re-personalization of the tickets can only be made by the original buyer," he said.
Many criticize the organizer. "But this search for a culprit is going in the wrong direction," says Bernd Zerbin of FKP Scorpio. It has been sufficiently communicated in advance. "And the original reason for the case is that we want to protect people from paying horrible prices to third-party providers." The problem: many would have relied on random checks, as in the past. At the Sheeran concert, however, they had a great staff effort. "It's a learning process that needs to start – people have to learn that there is little chance of getting a black market ticket."
It is difficult to recover money
According to consumer advocates, nothing shocking, "In principle, the procedure is in order, because the organizer pointed out that in this case, the customization exists, "says Annika Halbbauer of the Berlin Consumer Center. In principle, the procedure could be described as user friendly, "because it could stop black market trading". Eventim has also offered the possibility of repersonalization by the Eventim Cash Dispenser – "We have not had any complaints about it so far."
for smeared concert visitors to get their money back from the seller of their tickets, go to zero. "You can write on the respective portal and ask for compensation," says Halbbauer. "In the end, however, the consumer will in most cases sit on the money." She advises to buy tickets only from the official distributor because portals like Ebay or Viagogo are still a problem. Viagogo has just been pursued by the market surveillance team of the Bavarian consumer center because according to experts, there is not enough transparency. Halbbauer: "Viagogo does not explain that they act only as an intermediary, not as a seller.It is not clear to the user that it is actually buys a person's XY cards. "
900 people bought new tickets
The opportunity to get help from the" Troublecounter "was used by many at the concert from Sheeran – This led to long lines. "The counter staff was friendly, the atmosphere was still bad," says Wohlgemuth. That was the big fear ahead: When an employee checked their tickets, it appeared that the previous owner had never paid the cards. To the problem with the customization was added that a fraud had smeared the sisters. "We had no choice but to buy new ones." They paid 200 euros more for two cards – boring. "I am a single parent, do not take it too much because I can not afford it."
900 people bought new tickets at the end. Wohlgemuth himself sees the evening with a laugh and a crying eye. "We hope we get our money back." Financially it's boring, but the concert itself was fine, and the story we've been through can not be taken away anymore. "
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