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More than 82% of the cases that reach the consumer ombudsman find a solution between suppliers and consumers and in less than three months. This element was raised during the briefing of the Institutions and Transparency and Production and Trade committees by the Consumer Ombudsman, Lefteris Zagoritis. More importantly, the resolution does not incur costs and consumers are relieved of the burden of litigation
Year after year, more and more consumers are turning to the Consumer Ombudsman for a solution. In 2017, the consumer ombudsman reached 9,757 cases and the figures up to now show that in 2018, they will exceed 11,000. In the last five years, the increase in cases forwarded to the Consumer Ombudsman exceeds 123% compared to 2013. It is also important that 94% of suppliers are already involved in mediation, although their participation is not mandatory. Those who do not usually come are closed stores or those who are reported for online scams.
Stem Cells
In 2017, 13 reports were filed by the Consumer Ombudsman with Stem Helth's main anti-stem cell company. As Mr. Zagoritis explained, following complaints from parents, it was discovered last August that there was a risk of umbilical cord blood. "It's a genetic material that holds money in a fairly respectable amount, ranging from 1,200 to 1,800 euros per case." In this private bank, due to economic weakness, this genetic material was in danger of losing. so we found that there was no permit, had not even applied for a permit, "said Lefteris Zagoritis and pointed out that a criminal case had already been initiated against the suspected investigators of Stem Helth, but this investigation continues, because the documents show that private banks work without legal license
In addition to stem cells, the Ombudsman also filed a number of complaints against institutes of Aesthetic who carry on medical activities without having this right without the permission of the Athens Medical Association or the medical badociation concerned, nor of the other competent authorities
Smart Five-Digit Mobile Phones
The cases that also so deeply targeted the consumer ombudsman were "five-digit smart games." "Consumers who have telephones smart mobile phones were loaded with the 5-digit number without having to press a code without a pin, just because of the ease of touching or the way these businesses worked and were debited with 20 euros, in addition to their telecommunication program, we are talking about tens of thousands of consumers who have neither the legal capacity nor the technical ability to solve these problems, but we have closed them, but the "war" against unfair behavior continues. "There are constantly new ways to break the law, but we try to prevent them and treat them," said Zagoritis, who nonetheless said that in the telecom and telecommunications cases. Ombudsman's case, 95% of the problems were solved
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