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A briefing on the rights of pbadengers on short sea shipping and their holidays in general and the possibility of amicable and extrajudicial settlement of their domestic and cross-border consumer disputes, will be organized tomorrow, Tuesday 10 July, at the port of Piraeus
The action will take place in the port of Piraeus with the support of the Ministry of Maritime Affairs and Islands and Coast Guard Headquarters and with the help of the 39, Piraeus Port Organization. The managers of the European Consumer Center of Greece and the "Consumer Ombudsman" will inform pbadengers of their rights and how they can claim it by distributing information documents in Greek and English
. information on the rights of pbadengers on short sea shipping, consumers should be aware of the following:
When booking the ticket
1. The ticket issuer is required to inform you of its total price, as well as any discounts you may have.
2. When you make your reservation electronically, cross the terms and information in writing with the terms and information indicated on the ticket (for example, the vehicle nameplate)
3. The price can not be changed if it is booked via an online booking system until the date of receipt or payment of the ticket.
4. No charges are allowed due to the use of a specific payment instrument, such as a credit and debit card.
5. If you are a disabled person or a disabled person with a disability rate of 80% and over, you are entitled to a 50% discount on the Pbadenger Vehicle and the Invalid FLEXIBLE
6 . Provide the contact information (if you wish) so that the company can inform you in case of delay, cancellation or cancellation of your itinerary. 1. To board the ship at least half an hour before the scheduled departure time and, if you have a vehicle, at least 1 hour in advance
2. If you have a ticket, you have the right to board the ship. In case of denied boarding, you receive three times the value of the price of pbadenger transport or you are transferred at the time of your choice or you are promoted as soon as possible to your final destination with care and business expenses. as well as food and accommodation, if any.
3. If the trip is canceled because of the carrier, you are entitled to full compensation or other compensation at your convenience unless you are informed a week before the scheduled departure and you are refunded or if you have been notified at least 12 hours before your departure to your destination within 12 hours of scheduled departure.
4. If the delay is delayed due to damage, damage to the ship or, in general, the fault of the company, you may withdraw and pay compensation for the cost of the pbadenger and the ticket of the vehicle, unless the delay is less than 90 minutes. If you do not opt for a retreat, the shipping company must provide you with a) light meals or refreshments, stay on board and promote to your destination at your expense and care, b) more than 4 hours of delay, food, and if necessary, overnight on board or in a hotel (up to 3 nights for a maximum cost of 80 euros / night) and transfer to and from the port of departure, (c) compensation depending on the duration of the trip and the delay or other compensatory benefit.
5. No compensation is granted for delay, interruption, cancellation or modification of your itinerary, for reasons of security and public order (especially due to adverse weather conditions), in accordance with the law or the instructions of the competent authority
6. By issuing your ticket, you have the right to transfer free hand luggage weighing up to 50 kg and, if you are a person with reduced mobility, any equipment you need for your travel. Additional baggage is charged extra
7. Deliver your luggage in a safe place, obtaining relevant evidence to claim damages in case of damage, theft or loss
8. You have the right to change your ticket only if there are seats available and up to 48 hours before the scheduled departure.
9. You have the right to cancel your ticket if it has not already been modified and that your full fare (including third party bookings and VAT) is refunded if the fare is canceled. Cancellation is made up to 14 days before departure or if there is evidence of violence. Otherwise, at least 50% of the price will be refunded, parcels and VAT deductions, if cancellations are made from 7 days to 12 hours before departure
During the trip
1 . You have the right to sit in the seat or cabin type indicated on your ticket. Otherwise, you have the choice between: – withdrawal of the contract, taking into account the value of the fare, and compensation with a 100% supplement on the price of the pbadenger ticket that you paid. – Travel to a lower position and compensation of an amount equal to the difference in the price of two tariffs plus 100%. – Travel to a higher position, after agreement with the company, paying the difference in ticket price at a 50% discount. If you are traveling to a senior position at the company's initiative, you are not obliged to pay the difference
2. Your rights are different depending on the type of change in your itinerary, the time elapsed, the loss of any response to your journey and the cause of it. They may include compensation, stay on board, ship to your destination with the same or another vessel. The choice is yours and you must exercise your relative right by signing the relevant form that will be provided by the company during your briefing.
3. You must follow the regulations of the ship and the instructions of the crew members to ensure the safety and order of the trip
4. For any complaint during the trip, you can contact the officer of the ship.
After the journey
1. Within two months after the end of the trip, you can complain to the shipping company, the ticket issuer, the shipping agent or the terminal operator, using the special claim form found in ships, ticket offices, port authorities and port facilities. If you are not satisfied, you can contact the port authorities of embarkation or disembarkation or the Shipping Directorate of YNNAP. In any case, you can file a petition with the Consumer Ombudsman within one year after the date of the incident, or without delay, at the European Consumer Center of Greece.
2. If you qualify for a fare refund or compensation (eg due to an unforeseen change in your itinerary), you must deliver your ticket or truncation to the shipping company or the issuer or at the port designated by the shipping agent until 7 days after the scheduled departure of the vessel. Any evidence of costs incurred if your itinerary is not as originally planned should be retained in case you claim damages
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