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When Apple announced the latest update of its MacBook Pro, it said the keyboard design had undergone another revision. This is the fourth answer on Apple's failed design. To date, all short-path keyboard revisions used by Apple have suffered serious problems, including paper jams if a single grain of sand is lodged under a key. Because Apple designed its keyboards to be essentially irreplaceable, the resolution of this problem can cost between $ 600 and $ 700, or at least it was, before Apple instituted a repair program. (This program has also been refined and expanded to cover more users.)
Last year's model supposedly reduced (but did not eliminate) this flaw, so we are returning to the drawing board for new material changes. iFixit notes some changes in the design; Apple has changed the transparent material that covers its current switch. He may have also changed the materials of his metal domes.
The metal dome switch. Image by iFixit
iFixit does not say that Apple has fixed or solved anything. In fact, there are at least some people who say that we may have been misled about the cause of this problem.
According to a recent disassembly published on Reddit by a self-styled Apple Authorized Service Provider (AASP) technician, it's not even entirely clear that dust has always been the problem here. Dust is the explanation of Apple. Dust is the explanation with which we all run. He states, "I suspect that the metal dome is tired and begins to slowly lose its connection, or that the small U-shaped cutout in the center of the dome weakens and starts to bounce easily when it is pressed, creating a contact more than 2 times. "(This would explain the loss links as well as the multi-presses.)
The meaning of that? Not clear. Perhaps dust still plays a role in the damage process that causes early failure of these keyboards. But as iFixit writes: "It is quite possible that many of these factors contribute to switch failures, which could explain why Apple has so much trouble solving the problem. The fourth time is the charm? "
If Apple does not do it know why his keyboard design fails this way, that would explain a lot. This would explain why the company allowed journalists to make statements about how each successive repair generation would solve the problems, but avoided these claims themselves. This would explain why the company has made (perhaps) slight changes in reliability to the key designs, but has not taken any steps to prevent any intrusion of dust or dirt, as close as it can be judge.
But if the problem should turn do not to be tied to the dust, that would mean that Apple has been lying for years to cover the fact that she does not know what her current problem is. It also puts conviction to the test. It is possible, however, that these keyboards fail in several ways or that they have multiple locking problems. It may be that if there is dust or debris inside the keys in some ways, it can be destructive. The exact details are not clear.
What is clear? This laptop scores a 1/10 on the iFixit serviceability indicator, and since Apple has not solved these problems for four years and that it refuses to speak frankly about the question, I do not recommend the purchase of an Apple laptop at the moment. I do not recommend expensive machines with faulty keyboards that are currently unknown in design, especially when dealing with a company with a long list of misleading customers by omission. I would wait 12 to 18 months, after several future updates of the material, to see if these systems report problems and if Apple continues to change the design.
The bottom line is that Apple has not disclosed enough information about the reasons for the failure of its keyboards for four years. His efforts to prevent this are not transparent. He did not care enough to go back to a proven keyboard design. It did not care enough to replace known keyboards, such as the 13-inch MacBook Pro without touch bar, with improved design – and based on what we've heard about the failure rates of these keyboards, the third the conception of the generation is supposed to have at least reduced the failure rate. The only explanation for this type of behavior that does not give bad customer service is that Apple has not bothered to adopt new keyboards on older systems because they have not actually repaired anything – and this is not a good conclusion.
I do not recommend hardware when the company that makes it behaves this way. Apple fans would be better served by a better-built Windows PC (possibly configured as a hackintosh) than by dice rolled on a machine with known potential defects, and no communication from the company about the fact that they have been solved or not. Obviously, there will be people – probably the vast majority of them – who buy a Mac laptop and who never have a problem with it. It's a good thing. I still will not accept that people who put four digits on a supposed high-end laptop plan their first repair visit to the mind of the head when they leave the store.
Our article titled "Third-Generation MacBook Keyboards Still Fail", presented below, contains a chronological summary of the various hostile decisions that Apple has made against its customers in recent years. problem.
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