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Some users report that Google Homes and Chromecasts are not working properly, perhaps as a result of a software update. Google has responded to a bunch of users on Twitter to say that it is working on a fix and will let users know when it has one.
Hey there, sorry for the problem. We do not have a schedule, but rest badured that our team is working hard to resolve this – we will let you know once we have an update. Thank you for carrying with us.
– Made by Google (@madebygoogle) June 27, 2018
The company also confirmed the question to TechCrunchalthough it does not offer any explanation. Problems with Chromecast seem to prevent users from delivering content. The Chromecast icon has disappeared and no longer allows to broadcast specific applications. Meanwhile, Google Homes seems to be completely unable to process requests, and in some cases requests to be configured again.
@madebygoogle Since today, when I say OK GOOGLE, the house tells me "Google Home has not set up yet." Download Google Home app. "I've even tried the factory reset, but Google Home responds with the same command.Someone can help here
– Yogie tegar p (@yogie_tegar) June 27, 2018
In an updated statement given at TechCrunchGoogle said that he was "aware" of the problem, and that "while some users are back online … we are working on a broader solution for all concerned users." Later in the afternoon, Google released a second statement TechCrunch confirming his fix will come out later today, but that affected users could restart their devices to see if it remedied the issue.
"We have identified a fix for the issue affecting Google Home and Chromecast users and it will be automatically deployed within the next six hours," the release said. If you want an immediate fix, follow the instructions to restart your device.If you still have a problem after rebooting, contact us at Google Home Support.We are really sorry for this inconvenience and we are taking measures to prevent this problem from happening again in the future. "
Updated 27/06, 19:48 ET: Adding additional instructions from Google
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