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The government is investigating the possibility for private airlines IndiGo and SpiceJet to charge the reserved seats in advance via the Internet registration function, which has angered air travelers.
The Ministry of Aviation tweeted that it had noted that airlines now charge for online registrations for all seats. "We are looking at these fees to see if they enter the unbundled pricing network," the tweet says. The ungrouped fare allows pbadengers to pay exactly what they want instead of expensive tickets.
IndiGo, one of the leading low-cost airlines, tweeted Sunday that "all seats will be taxable" as part of its new online registration policy. However, he later clarified that "the price only concerns the prior selection of seats" and states that "the airline has not changed its online registration policy, and no registration n & # 39; 39, is charged for online registration ".
in the airports will not be charged, added the airline, adding "If the pbadengers do not have any particular preference for seats and do not wish to pay for the seat selection in advance , they can either reserve free seats available at the time of check-in online, or of course, seats will be allocated to them at the time of check-in at the airport. "
IndiGo has stated that its new policy was consistent with what airlines are doing around the world. In addition, it is the Directorate General of Civil Aviation that has authorized the unbundling of services.
The airline's announcement sparked angry reactions on social networks.
"Do you charge a registration on the Web now?" Asked a user, who tweeted, that he could not register online without "selecting a seat" and that all seats had a selection fee.
Hello @ IndiGo6E . So you can not do web recording without choosing a seat, and the selection of all seats is paying off. Do you actually charge for a web record now? pic.twitter.com/tv1BDm5qzU
– Salil (@sa_lil) 25 November 2018
The airline, responding to the tweet, said: "In accordance with our revised policy, all seats will be You can also register for free at the airport and seats are allocated based on availability. "The new rules have been in effect since November 14, said the airline, responding directly to several tweets.
In accordance with our revised policy, all seats will be billable for online registration. You can also register for free at the airport. Places will be allocated according to availability. ~ Prabh
– IndiGo (@ IndiGo6E) November 25, 2018
Some users were wondering why the airlines were charging fees for a convenience that should be acquired.
"Indigo Bye Bye …. Never People register on the Web for convenience, which also allows Indigo and its customers to save time and money, "A user who tweets from the @Kiran_Jupally address has tweeted to IndiGo.
Indigo Bye Bye …. Never ever travel in your flights. People register on the web for convenience and also save time and money for the indigo and the customer.
– Kiran Jupally (@Kiran_Jupally) November 26, 2018
"I'm sorry, but it's ridiculous, I'll drive Indigo in December on my trip to India, but I'll probably change the tickets, considering that we have a baby.What is the pay rate you ask for when booking tickets? It's a gouging price. "
sorry, but that's ridiculous . I will fly Indigo in December on my trip to India, but I will probably change the tickets, considering that we have a baby. What are the convenience fees you charge when booking tickets?
– Very bad Hindu (@subiyer) 25 November 2018
A person asked if a pbadenger could be denied a seat if he had a ticket but had not registered online. IndiGo responded: "Hello, you will definitely get a seat at the ticket counter, because the bookings depend on the available seats."
Responding to other tweets, the airline said that pbadengers traveling with a business reservation were entitled to a free seat. . In addition, each child over two years old would have a seat.
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