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The state body Bharat Sanchar Nigam Ltd. (BSNL) has asked the telecommunications regulator TRAI to allow it to issue electronic invoices or electronic invoices to its default customers, unless a subscriber "withdraws" the mode and insists on a printed version. The telecommunications regulator is expected to issue a discussion paper in a month or two, asking the public to look into the issue of generating default flexible invoices, told PTI a senior official of the Telecommunications Regulatory Authority. from India (TRAI). ] "Since we have received some requests … we will have a consultation on the subject in the coming months of 1 month and a half." We will discuss whether the current system should continue or be changed, the ramifications of any changes for people who are not computerized or those who live in rural areas, and solutions, "said the official.
Another official said that BSNL had also made a similar request to a large private telecommunications operator. 19659002] TRAI, by tariff telecom, forced the operators to issue a paper copy of the invoices to subscribers after payment, at no cost. When a customer prefers to receive an invoice via email, instead of a hard copy, the operator must accept the "explicit consent" of subscribers to do the same.
In all other cases, service providers must ensure that
But BSNL cited the movement of digitization, and the green initiatives implemented and the convenience, to consider the. issuance of e-bills or green invoices to its basic services and to the post office. "[…] claims that BSNL issues printed invoices and receipts each month to a large number of customers." Due to inertia, only a few customers opt to receive an electronic copy of their invoices. "Therefore, BSNL is required to issue a printed copy of the invoices and receipts to customers," BSNL recently stated in a letter to TRAI.
The USP Telecom has proposed to adopt a "Withdrawal" approach, the company is allowed to e-bill its customers on their registered cell number and e-mails in the normal course.
"Those who still wish to receive a printed invoice may choose not to not receive their electronic invoice, by returning SMS / e-mail or the registration of their application by making a "missed call" on a predefined number or other mechanism advised by TRAI ", said BSNL.
Case where customers 'opt out' can be captured to send printed invoices, BSNL said adding IBOC General Manager, Rajan Mathews, said that operators should be allowed to issue electronic copies postpaid invoices as a default option, and that the "withdrawal" mechanism can be advertised comprehensively.
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" In addition, customers who want a paper copy of a phone bill may have the option of sending an SMS to request it, just as requests are made in case . books of checks, "he said.
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