The train pbadengers are in a bad situation while the heat wave continues.
As the nation cooks this week, the South Western Railway is warming and embarrbading
It announces that commuters will travel from London Waterloo to New Malden. may experience delays, changes to schedules or cancellations due to heat.
Network trains can operate on temperatures up to 46C. But with the mercury in the 20's, the sun heated the steel rails to a blazing 47 C.
It's likely that other train operators will also feel the heat this summer, which means a generalized disturbance. Find yourself in this situation, it is important to know your rights on compensation and rail costs.
This is subject to the recently revised Consumer Rights Act and Travel Conditions of the National Railways.
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How to apply
What you need to prove (Image: PA) [19659009] By law, pbadengers can get a partial or full refund. They must write to the company, setting out the claim and explaining why they failed to provide the service with "reasonable care and skill".
The CRA also allows pbadengers to recover reasonable losses or costs incurred other than the train ticket itself. known as consecutive losses.
But you must prove that the loss is the direct result of the cancellation or delay. For example, if you had to pay a taxi if the last train had been canceled.
It is useful to know that these costs are not generally taken into account in deferred refund policies.
The operator will not be obliged to compensate if the problem was caused by an extraordinary circumstance which he can demonstrate that it is beyond his control.
