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New term identified in accordance with Tar indications
The calculation of the days of service that each operator must recognize on the bill to its users must cover the period between 23 June 2017 and the date on which billing was restored on a monthly basis. In this way, the Communications Regulatory Authority intends to safeguard "the rights of all users" promptly
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D here 31 In December 2018, the telephone operators Tim, Vodafone, Wind Tre and Fastweb will have to make the bills illegally eroded to users following the 28-day billing of fixed-line telephony offers, also of a convergent type, implemented in violation of the rules. a resolution by Agcom Council of the Authority of Guarantees of Communication
The Authority, read a note, with various resolutions (112/18 / Cons, 113/18 / Cons, 114/18 / Cons and 115/18 / Cons), had warned the operators to stop the effects of the illegitimate anticipation of the beginning of the invoices issued after 23 June 2017. "With Resolution 269/18 / Cons, the 39; Authority, in accordance with the recent indications of the Tar de Lazio, once a c to improve the rights of users with the needs of economic and financial sustainability of enterprises, has identified the new deadline by which operators will have to comply with the aforementioned warning provisions. "
After hearing the operators concerned and the most representative badociations of consumers, the Authority has therefore planned that by December 31, 2018 Tim, Vodafone, Wind Tre and Fastweb must return to customers , even on multiple bills, days eroded due to violation of the obligation to renew billing offers and frequency on a monthly basis
The Authority has established return procedures. of service that each operator must recognize in the invoice to its users must cover the period between 23 June 2017 and the date on which billing was reinstated on a monthly basis.
As of 31 December 2018, operators must comply with the warnings of the Authority by postponing the invoice start date for a number of days equal to those illegally eroded (possibly spread over several invoices). r the users who have changed operator in the meantime, appropriate rest methods will be defined at the end of litigation still pending before the Lazio TAR, whose discussion on merit is scheduled for next November. The provision adopted by the Authority, concludes Agcom, "aims to quickly safeguard the rights of all users involved in the tariff increases imposed by operators".
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