AGCOM fine TIM for optical fiber

Good for TIM of theAGCOM, which, as stated in resolution 480/18 / CONS, has been fined € 232,000 by the Authority for violating the law on transparency with users.

The fine results from certain reports received from users between August 31, 2017 and January 10, 2018, arc of time in the bear which they reported "la lack of transparency in the methods of communication of information prior to obtaining the consent of the user, via the Internet or by telephone, by TIM".

"In particular, the users of Colosimo (user number 0644292bad), Farallo (user number 069943bad), Carli (user number 0458780bad) and Cicoira (user number 0415702bad) have reported the lack of transparency of information relating to at the cost of the subscription expected by Web in case of online subscription to the "TIM Smart Fibra" offer at a price of 19,90 € VAT included (for Carli and Chicoria users), 19,00 € (for the user of Colosimo) and the offer "TIM Smart Casa" at a cost of 19.00 TTC (for the user Farallo), as well as the procedures to apply the discounts that there are presented"reads the resolution in which theAGCOM points out that users have subscribed to the Web offer, convinced that TIM billed the cost for one year and then € 29.90 per month. It appeared that the reduction was not applied immediately, but only "then, with a refund on the invoices that would have been issued the 8th, 10th and 12th months from the activation of the offer".

Following investigations, theAGCOM came to the conclusion that TIM he did not implement the measures "necessary so that users can easily arrange, before the conclusion of the contract, a clear and timely indication of the monthly cost of the promotional offer, with immediate proof of the terms and conditions of application of the envisaged reductions in case of online activation of the service, information necessary to ensure the formation of the consent of the user in a free and informed way".

TIM, for its part, emphasized that before the conclusion of thepurchase via the web the user has a screen containing all the necessary information about the offer.

Despite this, theAGCOM decided to amend the operator for 232 thousand euros because of a driving "non-compliant with industry regulations"as this constitutes a violation of"general principles of fairness and good faith".