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The cost of recess where the change of operator it can not go beyond that of the monthly fee. And no more charges for who leaves before the deadline contract (usually 24 months). These are just some of the novelties contained in the new guidelines approved byAuthority for Communications Guarantees for the telecommunications sector. L & # 39;AGCOM wanted to guarantee users precise rules when they decided to withdraw from a contract or change operator.
Fundamental point that establishes how cancellation fees they can not in any case exceed the average monthly fees paid by the user. Thus, the Authority avoids the risk that operators will charge costs that are not proportional to the actual value of the contract signed. Yet, the reimbursement of discounts it must be "fair and proportionate"The contract itself, as well as its residual duration.Companies can no longer claim the full refund of the discounts they received.Also important is the pbadage that says that in the case of anticipated termination, the user can choose to continue paying the remaining installments (related to additional services and products in relation to the main service) or to liquidate everything in a single solution.
Another issue considered by the document is that concerning the duration of payment activation services and accessories can not exceed 24 months in any case. Finally, we are moving in the direction aimed at ensuring greater transparency in the communication between the parties, by requiring operators to disclose each expense that the contractor will have to pay for each month in which the withdrawal could be exercised.
In addition, these guidelines specify that the regulation of withdrawal fees should apply to every expense operators charge users when they withdraw from the contract. Therefore, not only the costs borne by the operators to transfer or transfer the user – which, according to the law, must be proportionate to the value of the contract and the costs borne by the company – but also to those related to the refunds granted in case of Promotional offers, as well as costs related to payment of remaining installments products and services offered in conjunction with the main service.
"Agcom – points out a note – wanted to clarify the procedures according to which it will monitor the correct application by telecom operators and television networks of the rules governing transfer to another manager or withdrawal by users. In these situations – distinct from unilateral changes in contractual terms by operators, for which users have the right to withdraw at no cost or penalty – operators may actually demand the payment of a fee. cost series withdrawal to users ".
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