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Guilty of being dead. Thus, PayPal, the company that offers digital payment services, has found Lindsay Durdle, 37, an Englishwoman deceased as a result of bad cancer. To reiterate his reasons, the site sent him a letter, writing that his death had violated the contractual conditions. A rather bizarre situation, that the husband of the woman has found to manage. Unable to explain PayPal's behavior (which also threatened to resort to legal action), the man reported the fact to the BBC
It all started when Mr. Durdle informed PayPal of the death of his wife to close all his users: he provided a certificate of his death, will and his identity card, as requested. However, she received, as an answer, a letter addressed to her, with the words: "Important: read carefully". The letter explained that the lady owed the company at least 3,200 pounds and that in dying she had broken the rules.
After the complaint to her husband's BBC, PayPal apologized for the aggressive tone of the letter: it was not at all consistent, especially since it was addressing a widower. For this reason, the company has canceled the debt of the woman. "We apologize to Mr. Durdle for the distress this letter has caused and we are dealing with this matter urgently, we are in full contact with the widower to support him," reports the company. Among the causes that have led to misunderstanding, the most likely seems to be the automatic transmission caused by an error in the site management system. Or a human error.
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