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Penalty for Eni Gas and Light on the issue of Max. The Antitrust Authority decided to fine 1 million and 800 thousand euros less than what could have been, for the repetition of some irregular practices related to billing invoices.
After numerous reports, the Authority verified the reiteration by Eni Gas and Luce of unfair behavior towards consumers. In particular, reference is made to inadequate management of billing for consumption and collection of electricity and gas. Since the second half of 2017, many consumers have continued to complain about problems related to the billing of large quantities ("maximum adjustments"), concerning periods of consumption exceeding five years from date of issue invoice. The reports also related to the invoicing of erroneous or poorly estimated amounts on the alleged consumption, failure to acquire readings or self-readings; Incomplete and / or inaccurate information in the bill
However, during the proceedings, Eni Gas and Luce took over initiatives aimed at to improve this conduct . The Antitrust refers to the decision of the six-legged dog to automatically recognize the prescription of bill payments, whenever the non-billing of consumption, within two years, is attributable to his liability. In addition, it presented important measures to improve the invoicing and management of critical complaints situations, in order to overcome, even retroactively, the critical problems that arose during the proceedings
. Therefore, considering the initiatives taken by Eni Gas and Luce, especially to overcome the phenomenon of "maximum adjustments", the Authority decided to significantly reduce the fine to 1.8 million euros
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