Rates at 28 days, Agcom imposes a refund to operators by the end of the year

By December 31, 2018 Tim, Vodafone, Wind Tre and Fastweb will have to return illegally eroded bills to users after the 28-day billing of fixed telephony offers, also of convergent type, implemented in violation of the resolution of "AGCOM. The Board of the Authority decided that. The calculation of the days of service that each operator must recognize in the invoice must cover the period between June 23, 2017 and the date on which billing was reinstated monthly.

Regarding Agcom's Customer Refund According to Agcom, do not forget that the companies themselves that have activated the 28-day billing method instead of "every month" can be difficult. " an operation under discussion, which can certainly largely offset the disbursements to which they are now "

Operators are free to" propose alternative compensation solutions to the individual concerned ", which satisfy" the right to refresh users ", by communicating appropriately" to the same administration.

The Authority, with four separate resolutions, warned operators to put an end to the effects of "unlawful anticipation of the beginning of invoices issued after June 23, 2017. With the provision of the Authority Today, "in accordance with recent indications of the Lazio TAR, aimed at reconciling the rights of users with the needs of economic sustainability- the financial statements of companies, has identified the new deadline in which the operators will have to comply with the above warning provisions. "

Having audited the relevant operators and the most representative consumer badociations, the Authority has therefore prepared that by 31 December 2018, Tim , Vodafone, Wind Tre and Fastweb must make customers, even on multiple bills, days eroded due to breach of the obligation to renew offers and billing frequency on a basis The calculation of the days of service that each operator must recognize in the bill to its users must cover the period between June 23, 2017 and the date on which billing was reinstated monthly. By 31 December 2018 at the latest, operators will therefore have to comply with the Authority's warnings by postponing the invoice start date for a number of days equal to those eroded illegally (possibly spread over several invoices).

that in the meantime they have changed the operator, adds the note, "adequate restoration modalities will be defined at the end of litigation still pending before the Lazio TAR, whose discussion on the merit is expected next November, quickly back up the rights of all users involved in the tariff increases imposed by the operators. "