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Kohl's will try a new way to get you into its stores, and that does not start by tempting you to buy items … but to make them.
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There is a new way to make returns to Amazon without queuing at the post office or packing the unwanted item.

Kohl's announced Monday that its more than 1,100 stores in the country now accept returns on Amazon.

Kohl CEO Michelle Gass called Amazon's "biggest initiative of the year" Amazon's return program "the biggest initiative of the year" in Menomonee Falls Wisconsin.

"We are excited to offer this new service to Amazon and Kohl's customers," Gass said in a statement to the United States today. We are confident that customers will appreciate this new, simple and convenient service that will take them to our stores. more often and by increasing customer loyalty for Amazon and Kohl. "

Kohl's announced in April that the return program would flesh out this summer after flying in 100 stores in the Chicago, Los Angeles and Milwaukee markets.

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Kohl stores now accept returns on Amazon. (Photo: Kohl & # 39; s)

According to Mr. Gass, the priority is to generate customer traffic and millions of people should benefit from this new service.

Based in New York Earnest Research found that Chicago stores participating in the pilot project seemed to benefit greatly from the partnership with Amazon, based in Seattle.

For the year 2018, Chicago stores recorded a revenue increase of 8% over the previous year, compared to 2% for other Kohl's stores, the company said. research. Chicago stores also recorded a 9% increase in new customers, compared to 1% at other Kohl locations, according to Earnest Research.

Amazon said in a blog post that its goal is to make online shopping and returns "as easy as possible and we are developing free, convenient returns on millions of items for our customers".

In addition to Kohl's stores, "box-free" returns are also available at Amazon's physical stores, at some Whole Foods Market stores and in nearly 4,800 UPS stores, the article says.

Go to Kohl's customer service to deposit Amazon returns. (Photo: Kohl & # 39; s)

How to make a return on Amazon at Kohl's

Here is the five-step process:

  1. Start your return with Amazon's online return center.
  2. Select the Kohl's Drop-off option.
  3. Amazon will send you a QR code by e-mail.
  4. Bring the items you return to a participating Kohl store and show the QR code on your smartphone to a Kohl Customer Service Associate.
  5. Kohl's will pack, label and ship your return for free.

Follow Kelly Tyko on Twitter: @KellyTyko

Read or share this story: https://www.usatoday.com/story/money/2019/07/08/kohls-stores-now-accepting-amazon-returns-no-box-required/1629966001/