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Asiana Airlines compensates 10-20% of the fare for pbadengers who have suffered from the "meal in paradise" crisis earlier this month.
Asiana Airlines announced on the 22nd, "I deeply apologize to customers who have suffered late delivery of meals earlier this month," and said: "I will apologize deeply for the inconvenience.He said.The compensation is 100 pbadengers (departing 57 departures from Korea and 43 departures from overseas) who delayed their departure for more than one hour because of flight delays within the last 1 to 4 days.
10% of the price paid for the flight will be refunded to the pbadenger who purchased the flight, and 10% of the mileage will be refunded to the pbadenger who purchased the mileage ticket.
The Fair Trade Commission's "Consumer Dispute Resolution Standard" states that delayed pbadengers will be compensated for more than two hours for flights delayed by more than four hours, although Asiana Airlines has extended the compensation range. to over an hour on delayed flights, counting e given the peculiarities of the incident. As a result, the number of eligible flights has increased from 22 to 100.
Additional compensation is also provided for clients who have not received meals or who have provided substitute meals. Asiana has already provided them with a voucher (TCV) for the purchase of duty-free items in flight.
For more information, please refer to the Asiana Airlines home page (www.flyasiana.com) for more information. Through the customer information protection process and system preparation, we plan to guide detailed procedures via email and SMS starting September 4th.
Asiana expects to receive up to 30,000 meals a day during the high season "We have already ensured sufficient production capacity for the high season and stabilized the process, and we are fully engaged in the hygienic management of hot springs. "
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