The Korea Standards Association organizes the KS-SQI 1st Place Award Ceremony for 2018

Kim Hee-taek (Korean Service Management Association), Samsung Seekong Business (Lotte City Hotel), Dae Soo Kim (Lotte Department Store), Baek Jae Ho (Rinnai Korea), Kim Hee-taek (South Korea) ) (SK Broadin), Professor Park Hee-joon (Yonsei University), Kim Jung-Hwan (Lotte Hotel), Kim Seung-hyun (SK Telink)

KS-SQI (Korean Standard Quality of Service Index) Korean quality of service), which comprehensively shows the level of quality of the service industry in Korea and the degree of improvement of each company, As a result of the survey of the level service of about 34,000 experienced workers, the average of all industries increased by 0.1 point over the previous year to 73.2 points (out of 100 points).

This is the result of an increase of 18.4 points over 2000 when the initial investigation was conducted. The KS-SQI index rose steadily after falling into the 70-point range in 2011, except in the late 2000s, when the global financial crisis was fierce. The scores of the seven dimensions that make up the KS-SQI survey all increased from one year to the next. The "extra service outside of expectations" item increased 0.8 percentage points (1.2%) from the previous year to 68.7 points.

The Korea Standards Association (President Sang Jin) held the Lotte Hotel Seoul on the 4th in 2018 to receive KS-SQI certification in 1st place.

SK Telecom (19 consecutive years), Samsung Fire (17 consecutive years), Samsung Electronics (17 consecutive years), Samsung Life (16 consecutive years), SK Planet), SK Telink (10th consecutive year) and KT (10th consecutive years) consecutive year). In particular, the Intercontinental Hotel, Shinhan Financial Investment, Shinhan Card and LG Electronics have climbed to the top of the previous year with an increase in their rankings.

An official at the Korea Standards Association said: "The quality level of the domestic service industry is steadily increasing, but there are fluctuations on the part of companies." To increase the level of service quality of current customers, companies must also pay attention to systematic human and material interests. "

Meanwhile, the second half of the KS-SQI survey (from June to September) will be conducted in 49 industries, particularly in transportation, education and cultural services, and the Results of the survey will be published late October.

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