For the first time .. The Artificial Intelligence manages a call center to serve the customers!



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  For the first time .. The artificial intelligence manages a contact center for customer service!
For the first time .. The Artificial Intelligence manages a contact center for customer service!

"The artificial intelligence manages a call center for customer service," he said. Al-Wasat – A global insurance company plans to start using Google's "Duplex" program, which allows artificial intelligence to manage and operate a full-service mobile service center using human voices in his services. Google of subtraction. While the latter announced that he has not tried "Duplex" in practice in the field of customer service communications up to now, but intends to to do in the near future.

Source: arabic.rt.com

More on this subject on the following links:

Ajel.sa: Without employees .. "Google" implements program to manage customer service centers [19659005]

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Source: Norton

  Margie Joseph