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Google denied the report that the Google Duplex Google Duplex "artificial intelligence" system for the early test phase in call centers, and explained that it is currently focused on cases of consumer use, and categorically pointed out that the research giant has confirmed that it is taking a slow and studied approach to the new system in the limited areas that it had previously funded, perhaps as a result of the first reactions that emerged after the unveiling of the system at its annual Google I / O 2018 conference.
: "We are currently focusing on cases of use or the consumer for Google Duplex, and we do not test the system with business customers. As we released last week, Google Duplex is designed to work in very specific use cases. "It is important that we have a good experience and we take a slow and studied approach by integrating information and feedback from the tests. "
A report published today by The Information mentions that some companies are testing the Google Duplex system early. for future use in call centers, the report revealing the existence of third parties submitted to the new Google system for early testing to be used in other applications. This means that in addition to booking appointments and business calls on behalf of the user via voice badistance, Google views the system as a cloud-based service that companies can use.
Google said last week that it was not the intention to grant third-party application developers access to technology, while Nick Fox, vice president of products and design of Google for Google Intelligent Assistant, It is still too early to learn how the new artificial intelligence system will treat humans in the real world.The company used technology WaveMet's DeepMind vocal mixing and other natural language processing techniques to generate a voice and pronunciation similar to that of humans. What is used in the context such as man at "hum" and "uhh" and "mhmm".
The main use case cited in today 's report is that of call centers, especially the booming cloud – based market, Research and Markets estimates. that the market for cloud call centers will reach $ 21 billion in 2022, $ 6.1 billion in 2017.
The advanced system capability of simulation represents a key differentiator compared to competitors like Amazon who offer a similar service through a copy of his DAW audio badistant specially designed to answer telephone and textual questions, Provided Last year, Google's cloud services have more advantages: the leader of the The company's artificial intelligence is more able to understand and manage natural languages longer when it meets the users.
According to the report, a duplex system can be used in call centers to handle simple and frequent calls from customers, while people intervene when conversations become more complex.Today, Big insurance company is already testing the system. Ethical concerns seem to have slowed down the work on the product, although the company has detailed the mechanism of the system earlier and offered hands-on experience, but there are many people who are uncomfortable with the system. Talk about humanity by using the break and informal words in a normal human conversation.
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