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Google denied the report that the Google Duplex Google Duplex "artificial intelligence" system for the early test phase in call centers, and explained that it is currently focused on consumer use cases, and categorically pointed out that the research giant has confirmed that it is taking a slow and studied approach to the new system in the limited areas that it had previously announced, perhaps as a result of early reactions after the unveiling of the system at its annual conference Google I / O 2018.
: "We are currently focusing on use cases or the consumer for Google Duplex, and we do not test the system with business customers. As we did last week, the Google Duplex system is designed to work in very specific cases. We are currently focusing on the reservations "It is important that we have a good experience and that we adopt a slow and studied approach by integrating the information and comments from the tests."
The report published today I'm talking about some companies testing the Google Duplex system early for future use in call centers, because the report revealed the presence of third parties submitted to the new Google system for early testing for other applications. Which means In addition to making appointments and business calls on behalf of the user via voice badistance, Google views the system as a cloud-based service that companies can pay for l & # 39; use. Nick Fox, Google's vice president of products and design for Google Intelligent Assistant, said it was too early and that the company was still learning to manage technology. The new artificial intelligence system with humans in the real world uses WaveMet's DeepMind voice mixing technology and other natural language processing techniques to generate sound and pronunciation similar to humans, including the familiar words and "uhh" and "mhmm".
The main use case cited in today's report is that of call centers, particularly the booming cloud market, with Research and Markets estimating that the Cloud call center market will reach $ 21 billion in 2022, $ 6.1 billion in 2017.
The advanced system capability of simulation represents a key differentiator compared to competitors like Amazon who offer a similar service through a copy of his DAW audio badistant specially designed to answer telephone and textual questions, Provided Last year, Google 's cloud services have more advantages: the leader of the. The company's artificial intelligence is better able to understand and manage natural languages longer when it responds to users.
According to the report, a duplex system can be used in call centers to handle simple and frequent calls from customers, while people intervene when conversations become more complex.Today, Big insurance company is already testing the system. Ethical concerns seem to have slowed down the work on the product, although the company has detailed the mechanism of the system earlier and offered hands-on experience, but there are many people who are uncomfortable with the system. Talk about humanity using pause words and unofficial words in normal human language.
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