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Michael Dell – CEO, Dell Technologies
Credit: Dell Technologies
Dell reset passwords for all accounts on its Dell.com online electronics store, five days after it discovered and stopped hackers trying to steal customer data.
The computer manufacturer did not inform customers of the attack when it forced the reset of the password, according to a person familiar with the violation.
In a statement, Dell said in a statement that the seller had detected and stopped hackers who had broken its network and tried to steal its customers' data.
Investigators have found no evidence of hackers' success, but have not ruled out the possibility that they have stolen data, the company said.
They only looked for encrypted client names, email addresses and passwords, Dell said.
The loophole occurred as regulators around the world increasingly monitored companies to enable them to quickly and accurately disclose the theft of their customers' data.
In May, the European Union put in place new strict rules on the protection of privacy, which punish offenders with a fine of up to 20 million euros ($ 23 million), or 4% of global turnover, whichever is greater.
Dell determined that there was no compelling legal or regulatory requirement to disclose the incident, but decided to come forward "with customer confidence," according to the source.
Dell declined to say how many accounts were involved, but said payment information and social security numbers were not targeted.
Dell said it reported the case to law enforcement. Representatives of the Federal Bureau of Investigation could not be contacted immediately for comment.
(Report by Jim Finkle in New York, edited by Grant McCool)
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