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SAN FRANCISCO: Google's "Duplex" voice call, which allows artificial intelligence (AI) to imitate a human voice to make appointments and book tables via phone calls, could soon enter the call centers.
According to an article in The Information Thursday night, an anonymous insurance company has expressed interest in "Duplex" that could "handle simple and repetitive calls" before taking any help from anyone. a human if the conversation gets complicated.
Google, however, said in a statement that the company does not test "Duplex" with business customers.
"We are currently focusing on consumer use cases for the 'Duplex' technology and we are not testing 'Duplex' with business customers. ", a Google spokesman told Engadget in a statement.
"" Duplex "is designed to work in very specific use cases, and currently we are focusing on restaurant bookings, hair salon bookings and holiday hours with a limited number of trusted testers" .
At its annual developer conference in May, Google CEO Sundar Pichai introduced "Duplex" and showed how the AI system could make an appointment in a living room and table in a restaurant.
In the demo, the Google Assistant sounded like a human.
He used the new WaveNet audio generation technique "WaveNet" and other advances in natural language processing (NLP) to replicate the models of human speech.
However, technical critics raised questions about the morality of technology, claiming that it had been developed without proper oversight or regulation.
Microsoft introduced a similar technology that it tested in China.
At an IA event in London in May, Satya Nadella, CEO of Microsoft, revealed that the company's Xiaoice social discussion robot had 500 million friends and over 16 channels to interact with Chinese users. services.
"Xiaoice" interacts in text conversations, but now the company has begun to allow the chat robot to call people on their phones.
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