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Google acknowledged a "fatal mistake" occurring with the Pixel 2 camera.
Last week, a customer complained on Twitter that she was committing an "error "fatal" on his camera Pixel 2 four months while she was trying to use the phone's camera.
"First, my camera stops working because of a" fatal error "on my Google pixel 2 XL and even before I had the chance to contact @Google, my iPod decides to stop working even after a reset.I returned the technology of love, said the customer.
Google asked him to clean the app cache However, this did not work.The customer also tried to put his phone in safe mode in case another application would affect the camera.Even a factory reset the phone did not allow to obtain the desired results.
Understood.We are aware of this problem and we are looking at it.To work around the problem, try temporarily putting your phone in mode plane, then try again to take a picture, let us know. [19659005] – Made by Google (@madebygoogle) July 8, 2018
"We are aware of this problem and we are looking at it. As a workaround, temporarily try to put your phone in airplane mode, then try to take a picture again, "said Google.
The client however stated that the same message appeared each time she tried to use the camera. "The same message appears every time I try this.Every time I try to use a different application that also involves a camera like Snapchat, the front camera will open automatically and if I'm trying to make it turn it's just a black screen, "she said. "I think I've tried everything at this point."
Google reiterated that his team was studying the case.
Other users also complained that they were facing the same mistake. A Russian customer said that he was also receiving "fatal error" and that only restarting the device was helpful.
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