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Apple was sued in the United States this week for alleging that design flaws in its iMac desktop and MacBook laptop allowed dust to enter computers, causing screens, fans, and laptops to fail. circuits.
The lawsuit, filed Wednesday in San Jose California, on behalf of plaintiffs Kim Ahern of Arizona, Nikolas Frenzel of Colorado and Justin Evans of Wisconsin, suggests that Apple's claims about marketing that its products are rigorously tested are misleading. He also claims that the company is overloading customers who are not covered by the warranty for repairs.
According to the district court, Apple's omission of dust filters in its iMacs and MacBooks has resulted in numerous product failures, in the form of stained screens and fan malfunctions that have resulted in overheating and a processor crash.
"The components of Apple computers generate a lot of heat when in use, and Apple has installed fans and vents to cool them," the complaint said. "But Apple has not installed filters for the vents.Because of this filter defect, the fans suck up dust and debris stuck behind the screen, causing the Appearance of black spots in the corners of the screens. "
Beyond the degradation of the appearance and the clarity of the screen, the presence of dust in these machines can damage the fan which maintains a temperature of safety for the motherboard, advance the process. Once the fan stops working, the processor may overheat and cause the machine to crash.
"Apple knew that not installing filters on computers would have negative consequences for computer owners, but decided not to install them, whether for aesthetic or financial reasons," the document says. "On Apple's own website, computer owners have been complaining for years about black and smudged marks on their screens, which often appear just after the expiration of the one-year warranty."
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Customer complaints about stained screens can be found on Apple support forums and blog posts.
Dust has proven to be particularly problematic for Apple products in recent years. Earlier this year, the Cupertino tax idiots deal was pursued for keyboard modification affecting MacBook models starting in 2015 and MacBook Pro models starting in 2016. The problem, it was argued, was that dust was hurting Apple's discreet "butterfly" keyboard design.
This year, Apple has added a rubber separator inside its laptop keyboards to solve the problem.
As for the iMacs, Apple will charge about $ 600 for a smudge patch involving screen replacement. But the legal deposit claims that the Silicon Valley giant did not inform customers that iMac screens, held in place by magnets, could be removed without dust or effort.
"Apple could simply use suction cups to remove the glass panel from any of them and use a vacuum cleaner or cloth to clean the screen," the complaint says. "Instead, Apple is telling customers that they need to replace the entire screen, at a cost of over $ 600, apparently to increase Apple's profits at the expense of the customer."
The lawsuit alleges that Apple has violated California's laws governing unfair competition, misleading advertising, breach of contract, disclosure requirements and consumer protection. She seeks to be recognized as a class action on behalf of other clients suspected of being affected.
The register asked Apple always talkative to comment. We have not heard of return. ®
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