[ad_1]
The Leiden-The Hague University Cancer Center (UKC) and Hotelschool The Hague enter into a unique collaboration: medical students and hospitality students will jointly conduct research on hospitality at HMC Antoniushove.
The UKC (collaboration between HMC and LUMC) and Hotelschool The Hague received a NWO grant from Creative Industry – Knowledge Innovation Mapping (KIEM). This is for research on hospitality at the hospital and how it can be used in a hospital. Among other things, the hospitality of doctors, nurses and other hospital staff is studied. The idea emanates from oncological surgeon Onno Guicherit: "Hospitality is not limited to good food and thick carpet. In terms of hospitality, hospitality is much more related to person-to-person contact. How can you use hospitality to centralize the patient? "
And it's in the little things, according to a pilot before the study, that two school students have observed the medical staff.Lecturer (Lector) Hospitality, Happiness & Care Angélique Lombarts, Hotelchool research project manager The Hague: "They have seen, for example, that doctors treat patients differently when they have to make a new appointment.A person says goodbye to the doctor and lets the patient walk. until the office to make a new appointment.The other person accompanies the patient to the office, informs the doctor's assistant of what needs to be done, then says goodbye to him.C & # 39; is a small difference, but with great effect in terms of experience for the patient.In addition, it works more efficiently for the transfer of information between a doctor and a medical assistant. "
In the study, couples are made from the students of the schools host eliers and medical students. Together, they will study the treatment of cancer patients for half a year starting in September. Patients will also share their experiences. Based on the findings, interventions are designed to increase hospitality in the hospital. Lombarts: "The combination of a hotel school student and a medical student is wonderful because they can learn from each other: promising doctors can focus on improving the patient, and students are more focused on the experience. The hotel school makes suggestions to a hospital to improve hospitality. "But it's the first time in the Netherlands that hotel school students and medical students are working together in such research," says Lombarts.
It is also unique that HBO and academic education work together in this research. Guichet: "In the first place, research will be done in the departments of breast cancer and colon cancer, perhaps the other oncology departments of HMCS Antoniushove will also be studied." According to the surgeon, the The grant is clearly recognized for research. "They also seem to see the added value of this research, in which two areas come together."
(photo: HMC)
Source link
