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Furhat tilts his head, smiles, overflows with empathy and warmth and encourages us to open ourselves.
The robot, a three-dimensional bust with the projection of a face of human features, builds on the familiarity recently acquired with voice assistants such as Siri and Alexa, to encourage us to interact with him as if it were a person who collects our signals for good understanding
However, precisely because it is not human and therefore has no prejudices, the robot can encourage people to participate more sincerely, according to its creator, which makes it useful in situations where people lie. frequently, for example during medical visits.
"Studies have shown that in some situations, people feel more comfortable speaking about difficult problems with a robot than with a human," said Samer Al Moubayed, CEO of Furhat Robotics.
It's because the personality of a robot can reflect that of the person interacting with it and also because people do not feel judged, he added.
The robot was used at the Frankfurt airport as a multilingual concierge, helping travelers find their way, as well as for customer service training, for example by simulating angry shoppers.
The scientific and technological company Merck and Furhat Robotics presented a robot in Stockholm Wednesday that will question people about their health and lifestyle and evaluate them according to the risks of diabetes, alcoholism and hypothyroidism. If necessary, the robot will recommend you to have a blood test or consult a doctor.
"Every robot needs a different personality depending on the work that it will perform," said Moubayed. Furhat can be a man or a woman, old or young, funny or serious.
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