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The latest big update of Windows 10, the "October Update" or the 1809 version to be more formal, has been a disaster for many users. All about an Intel driver problem that made computers silent, system crashes and worse, all deleted documents, photos, and music files were: reported. So, perhaps it should not be surprising that, as the April 2019 update approaches, the last one stuttered and right now Only 21.2% of computers running Windows 10 installed it. However, this is not the problem Microsoft is facing with Windows 10 updates that concerns me the most. & Nbsp; A new study confirmed that monthly cumulative updates to Windows 10 continue to annoy and confuse users. This is a problem because these updates are the ones that keep the operating system and the computer running it as secure as possible. So what did the researchers find?
Jason Morris, Ingolf Becker and Simon Parkin from University College London have published a research report entitled Control Without Control: Perceptions and Realities of Windows 10 Update Features Family Edition this reveals the impact of updates in the real world. The researchers decided to study how Microsoft implemented the management of Windows 10 Home updates through the experience and perception of participants in their study. They built a Windows 10 update behavior model that identifies the points of interaction between the update systems and these users. The results have been encouraging to the extent that ZDNet reports, 53% of users thought that the current update method was simpler than in earlier versions of Windows 10. About 43% also said that the update process resulted in fewer interruptions than the version previous year, but 21% disagreed. This, it must be said, is just about the end point of the compliments and the problems that Microsoft still needs to solve correctly.
The most important of these concerns the automatic restart of the computer and the "active hours" feature that allows the user to prevent these reboots during this period. "The mode of use of almost all users was inconsistent with the default setting of the" active hours "function." The researchers say, adding that only 28% of users surveyed even knew that the feature existed. It is therefore not surprising that half of the participants reported experiencing an unexpected restart. The same number also reported "growing concern about the status of their device if an update took a long time."
This confusion about update management is also reflected in the fact that users were generally unaware that monthly (and out-of-band) updates included bug fixes and security vulnerabilities that were fixed. Instead, the perception was that the updates were mainly there to add new features to the operating system. This should obviously not matter, because updates are done automatically, so these security patches are installed. But it's important because experience is the driving force of perception, and if this perception is that updates are causing problems, users will look for ways to delay their installation. This is reflected perfectly in the low usage of the main "October Update" mentioned above.
Microsoft needs to do more to ensure that users are aware not only of the options available to them for scheduling these automatic updates, but also why they are so important to the security of their systems and their security. data. The report's authors believe that the current update strategy is too static and that restarts should not occur if the system is actively used. This becomes all the more important as not all applications support the Microsoft "reboot" feature that allows you to recover the application state before the automatic reboot process. They also say that the active hours feature is flawed because it actually means "the user is in control without control." This means that prompts that act to shape the installation of the update but do not shape the available preventative controls do not allow linking the adaptability to the visibility. They recommend that the operating system learns better and more explicitly the default values of restarting the update according to the usage activity.
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The latest big update of Windows 10, the "October Update" or the 1809 version to be more formal, has been a disaster for many users. All that concerns an Intel driver problem that has made computers silent, system crashes and, worse yet, all documents, photos and music files being removed, has been reported. So, maybe it should not be surprising that, with the approach of the April 2019 update, the latest has stuttered and that to date, only 21.2% computers running Windows 10 have it installed. However, it is not the problem of Microsoft with Windows 10 updates that concerns me the most. A new study confirmed that cumulative monthly updates to Windows 10 are still annoying and confusing for users. This is a problem because these updates are the ones that keep the operating system and the computer running it as secure as possible. So what did the researchers find?
Jason Morris, Ingolf Becker and Simon Parkin of University College London have published a research report entitled In Control with No Control: Perceptions and Realities of the Windows 10 Home Edition Update. These features reveal the impact of updates in the real world. The researchers decided to study how Microsoft implemented the management of Windows 10 Home updates through the experience and perception of participants in their study. They built a Windows 10 update behavior model that identifies the points of interaction between the update systems and these users. The results are encouraging as 53% of users believe, according to ZDNet, that the current update method is simpler than in earlier versions of Windows 10. About 43% also said that the update process caused fewer interruptions than the previous version, but 21% did not agree. . This, it must be said, is just about the end point of the compliments and the problems that Microsoft still needs to solve correctly.
The most important of these concerns the automatic restart of the computer and the "active hours" feature that allows the user to prevent these reboots during this period. "The usage pattern of almost all users was inconsistent with the default setting of the" active hours "feature, said the researchers, adding that only 28% of surveyed users even knew that it existed . It is therefore not surprising that half of the participants reported experiencing an unexpected restart. The same number also said "worry more and more about the status of their device if an update took a long time".
This confusion about update management is also reflected in the fact that users were generally unaware that monthly (and out-of-band) updates included bug fixes and security vulnerabilities that were fixed. Instead, the perception was that the updates were mainly there to add new features to the operating system. This should obviously not matter, because updates are done automatically, so these security patches are installed. But it's important because experience is the driving force of perception, and if this perception is that updates are causing problems, users will look for ways to delay their installation. This is reflected perfectly in the low usage of the main "October Update" mentioned above.
Microsoft needs to do more to ensure that users are aware not only of the options available to them for scheduling these automatic updates, but also why they are so important to the security of their systems and their security. data. The report's authors believe that the current update strategy is too static and that restarts should not occur if the system is actively used. This becomes all the more important as not all applications support the Microsoft "reboot" feature that allows you to recover the application state before the automatic reboot process. They also say that the active hours feature is flawed because it actually means that "the user controls everything without control". By that they mean that prompts that act to shape the installation of the update but do not shape the available preventive controls do not allow to link the adaptability to the visibility. They recommend that the operating system learns better and more explicitly the default values of restarting the update according to the usage activity.