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"This year's tourist season is experiencing flight disruptions across Europe, caused in particular by canceled and delayed flights as a result of strikes. " AirHelp, the main airline clearing company, Ryanair had to put Ryanair out of service to compensate passengers and encourage affected tourists to assert their right to financial compensation, "reported AirHelp.
In just eight days of strike, 120,000 passengers could receive about 33 million euro in compensation for the cancellation or delays in Ryanair flights, caused by the strike of staff.
But Ryanair told passengers that "the canceled flights being due to extraordinary circumstances, we are not compensated. "
However, the European Court of Justice ruled this year that the flight crew strike is not a" circumstance extraordinary. "
" The decisions of the European Court of Justice impose on all EU courts and apply to all in the same way – even if Ryanair is affected passengers should not be misled by Ryanair's misrepresentation, since all strikes by airline employees are no longer considered extraordinary circumstances, which would dissuade the airline from paying financial compensation of 600 euros each passenger
AirHelp advises all concerned passengers to check if the problem with their flight entitles them to financial compensation in addition to a refund of the ticket offered, "said the general manager. AirHelp Romania, Stefan Radu
If a flight is delayed more than three hours or canceled or if a passenger is denied boarding, passengers may, under certain circumstances, benefit from a financial compensation of 600 EUR per person plus any redirection or refund of the ticket offered by the airline.
The condition is that the airport of departure is in U E or that the air carrier is based in the EU. In addition, the reason for the flight delay must be caused by the airline.
The compensation must be claimed within three years of the date of the flight delay.
On the other hand, extraordinary circumstances such as storms or medical emergencies, means that the air carrier is exempt from the obligation to clear the passengers. If you are stuck at an airport for more than two hours, airlines are also required to provide passengers with meals, free drinks, access to communications and even accommodation, if necessary.
The European Court of Justice determined in April of this year that all airlines must compensate passengers for flight delays and cancellations, even if the reason was a strike by airline personnel, a measure that applies to all previous and future strikes
Launched in 2013, AirHelp has helped more than seven million people deal with airline claims of a total value of nearly $ 800 million. ; euro. AirHelp has offices in 30 countries, provides assistance in 16 languages and has more than 500 employees worldwide.
With regard to Romania, AirHelp has identified in 2017 more than 42,000 Romanian passengers eligible for compensation. If they ask, their value would be 12 million
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