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Following the announcement of the official delay of Samsung's Galaxy Fold, with no new release date, the South Korean electronics giant sent an e-mail to US customers who had already ordered the foldable device with an update of its current state, as Droid Life reports.
Declaring that he "is making progress in improving the Galaxy Fold", Samsung has admitted that currently, it "can not yet confirm the date of expected shipment" and that it will provide additional information on the shipment "in the coming weeks".
Unless expressly authorized by the customer to maintain an active pre-order, the United States Federal Trade Commission's regulations require Samsung to cancel all Galaxy Fold pre-orders in the United States when it is not in effect. did not publish the device until May 31, 2019.
The email then asks customers directly if they want to keep their Galaxy Fold pre-orders beyond the deadline of May 31, by presenting a clickable button allowing them to register.
In response to the story of Droid Life, a spokesman for Samsung stepped in to offer the following statement:
"Samsung Electronics America is committed to keeping its customers informed of the status of their pre-order Galaxy Fold." We continue to make progress in improving the Galaxy Fold, but no new release date has occurred. This is why we recently contacted our customers in pre-order to provide them with information about their options as we move forward.
"In accordance with US regulations, we must inform customers that their pre-orders will be canceled in the event that the product is not shipped by May 31. Samsung Electronics America offers customers an option to retain their orders over and over again. Beyond this date, cancel their orders at any time.
"Samsung appreciates the trust of our customers and wishes to thank them for their patience and understanding."
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