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The practice of ensuring that human beings review digital assistant records for quality control purposes is back in the news and, as a result of the shutdown of the process by Apple, Amazon has also decided to let users unsubscribe from reviews.
Bloomberg reports on the policy change on Friday, which will see Alexa's modified privacy settings in the Android and iOS apps, so you can opt-out if you want.
"We take the privacy of our customers seriously and constantly review our practices and procedures," Amazon told Bloomberg. "We will also update the information provided to customers to clarify our practices."
Like Apple and Google, Amazon says that only a small portion of Alexa records are reviewed by its team, although information such as users' first names and their location are associated with some of the clips audio.
You and your recordings
A few days ago, Google ended the practice of having humans transcribe records from Google Assistant – at least in the EU, where the technology giant is currently doing the work. subject of investigation by the regulators.
In the case of Google, part of the reason for the manual review is to improve the detection of different languages. No personal user data is apparently attached to the audio clips.
Although QA revisions use a small fraction of all records and anonymize them along the way, most users will probably still want to decide whether or not their clips are used in this way.
Google and Amazon both offer you the ability to delete saved records from their servers. This is not yet the case with Apple and Siri – although Apple does not keep any record that has not been reviewed.
Via Engadget
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