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SINGAPORE: SingPass and CorpPass national authentication systems were "temporarily unavailable" on Thursday night (Nov. 29), the Singapore Government Technology Agency (GovTech) said.
Services were fully reinstated early Friday morning.
The disruption appeared to be mainly limited to the SingPass Mobile app, users attempting to log in receiving an error message stating: "Sorry, an error has occurred. Please log in again for finalize your registration. "
"The team is working on catering services … Thank you for your patience," said the agency on Facebook at 7:50 pm.
At 8:30 pm, the website and the application displayed pop-up messages stating: "Maintenance Notices Some users encounter difficulties when logging in through the SingPass Mobile application." The team s & # In the meantime, you can continue to log in with your 2FA SMS and OneKey token, thank you for your understanding. "
GovTech told Channel NewsAsia Thursday that users of SingPass and CorpPass could not access the systems from 19:30. Access to digital services via 2FA SMS and OneKey Token was reinstated starting at 20:35, said a spokesman.
The difficulties related to the application SingPass Mobile were still not resolved at 23 hours.
"Some users may continue to experience difficulties connecting through the SingPass Mobile application, we are investigating to determine the cause and we are working to restore it completely.We apologize for any inconvenience to users," said spokesman.
GovTech posted an update on its Facebook page when services were working normally again.
"The #SingPass Mobile application has been fully restored at 3:22 am today. Thank you for your patience," said the update.
READ: New SingPass Mobile App Enables Users to Access Government Electronic Services with Fingerprints
READ: Problems with the application SingPass Mobile due to a "software error": GovTech
This is not the first time that users encounter problems with the application.
Just hours after its launch on Oct. 22, users reported receiving a "121" error code when they attempted to log on.
GovTech said a day later that the problems with the new application being launched were due to a software error, which was not detected during testing.
The SingPass Mobile app allows users to Connect to government e-services on their phones with only their fingerprints, faces, or a six-digit authentication code, which saves you from having to use passwords.
The app also makes it easier for Singaporeans living and working abroad to access government services without a digital token, GovTech said.
It does not replace existing two-factor authentication methods for SingPass users. One-time SMS passwords and OneKey tokens will continue to be offered as an option to users.
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