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SINGAPORE – SingPass and CorpPass national authentication systems, which secure access to hundreds of e-government services, suffered a second setback this year when they broke down on Thursday (November 29th).
The problem appeared as early as 7:30 pm when users trying to access their account from the Central Provident Fund or paying a parking fine could not do it.
GovTech, the agency behind these systems, alerted his Facebook page at 7:50 pm.
The system was partially restored at 20:35. SingPass users could then connect to online administration services with the help of their OneKey hardware token to generate a one-time password (OTP) or by entering the OTP received by SMS.
But the application SingPass Mobile, launched in October, was still not available.
In a statement Thursday night, a GovTech spokesman said: "Some users might continue to have trouble logging in through the SingPass Mobile app. We are currently studying the root cause and are working on the complete restoration of the application. We apologize for any inconvenience to users. "
Although the causes of the failure are unclear, a software error not detected during the SingPass Mobile tests tainted its launch in October.
On the day of its launch, many enthusiastic users could not sign up for SingPass Mobile, which allows users to scan their fingerprints or their faces to access e-government services.
The biometric features inherent in the application were supposed to solve the problem of users who created passwords that were easy to guess and compromised their security, or that others shared passwords freely with their friends or, worse again, with scammers.
In February of this year, a system software bug led SingPass and CorpPass to intermittent 10-hour outages over two days. This is the longest outage since SingPass was created in 2003.
Some Malaysian workers had to return home because their work permits could not be processed. Companies risked fines because they could not register the contributions of their employees in time to the central provident fund.
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