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EL PASO, Texas: Southwest Airlines apologized after an employee mocked a five-year-old girl in the United States, Abcde, named earlier this month, local media reported .
Abcde Redford (who pronounces her name "ab-city") was with her mother, Traci Redford, at John Wayne Airport, California, on a flight to El Paso, Texas, the November 2, when the incident occurred, reported ABC7, Wednesday, November 28. .
The five-year-old girl with epilepsy was waiting with her mother to board when a door officer saw her name on her boarding card and started making fun of her. she said the report.
"The door officer started laughing, showing my daughter and me, talking to other employees, so I turned around and said," Hey, if I can not hear, my daughter can hear, then I would appreciate stopping, "Redford told the news station
The door officer also took a photo of Abcde's boarding pass and posted it on Facebook, she said.
Redford added, "While I was sitting there, she took a picture of my boarding pass and chose to post it on social networks, mocking my daughter.
"This was actually brought to my attention by a person who had seen it on Facebook and reported it to Southwest Airlines.Once two weeks of official complaint, Southwest had not done anything."
According to the ABC7 report, the girl from Redford would have asked her why the staff members were making fun of her.
"She said" Mom, why does she make fun of my name? "And I said that everyone is not nice and that everyone is not going not be nice and it's unfortunate. "
The airline made a statement to ABC7 to apologize for the incident, adding that she had "sued with the employee involved".
"We are very proud to extend our Southwestern hospitality to all our customers, which involves respecting the golden rule and treating each person with respect, in person or online," he said. ABC7.
"The position does not indicate the care, respect and civility we expect from all our employees."
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