20 minutes – "The only shit here is your roar!"



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A Twitter user apparently complained that his luggage had been delivered too late. In a tweet, which he later deleted, he turned to the DHL parcel delivery service. The tone of his complaint left the necklace of the social media manager.

investigation

Do you find that the DHL employee response is satisfactory?

"The only shit here is your howl!" Begins with the answer from DHL Paket.

"Like me, then I would", probably would have thought of the DHL employee. He justifies his rather unusual answer in the following way: "One does not begin his respectful request by" What is this mess? "

The social media employee divides opinions on Twitter:

And finally, Snickers – or at least one Twitter user who calls himself – activates:

DHL is less satisfied with its social media employee.

DHL spokesman Dirk Klasen explained to Bild the consequences: "We are currently examining the immediate consequences of labor law and the affected employees will no longer be active in a zone of direct contact with our customers."

Have you ever had negative experiences with customer service? Tell us about that!

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(20M)

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