A ticket is solved too late – a man is banned – News Zurich: City of Zurich

A young man is in a hurry. Just before the three-person tram arrives at Hubertus station, he searches mobile out. With the new registration ticket registration application, he also recovers a ticket at the bus stop. With Fingerwischs, it does not need more with this app. Another shot when you go out automatically calculates the best price for him.

In the tram, he notices that the application is not loaded correctly. This is only when the tram is already rolling that confirmation appears on its screen. At the same time, a VBZ control team joined the group. The passenger becomes nervous. Was it still enough? Does he even have a ticket? Yes, but apparently this has been solved too late. The passenger is fined 90 francs.

The penitent is angry, in his opinion, he did nothing wrong. At home, he's looking at the buses again. The time given there: 12:47. He wants to tell the operators of the ticket registration application what time he spent his ticket. They confirm: at 12:45, two minutes before the bus. What happened here?

The timestamp is crucial

Another request to ZVV, There it is explained: the time spent in his bus is good 12:47But the controllers were around 12:45 boarded. At this point, they also define the timestamp. This is decisive for the control. Now, said passenger has solved at the same minute the ticket in which the officials have established this timestamp. So it was about seconds.

The ZVV provides the explanation of the specific case. The officials put the exact time 12:45: 07 am Since the system recognizes the exact second of the difference between the timestamp and the ticket issue, the latter must have been created afterwards. The buses were correctly issued.

This exact recording of the time of entry is new – and necessary. This confirms the ZVV. Especially when resolving tickets via an application, otherwise the tickets can be resolved shortly before a check.

"Some potential for abuse"

In general, "the tickets must be resolved before entering the vehicle," said a ZVV spokesman. This is also stated in the general terms and conditions of the application and is in accordance with the provisions of the general tariff. "There is some potential for abuse at the ticket," the spokeswoman said. If the application does not load properly or if the battery gives way, in case of screen failure or if there are other technical problems related to the application, the passenger is responsible.

Public transport users of course appreciate the registration tickets tested by ZVV since April: the proportion of registration tickets in the entire paragraph of their own ticket application already exceeds 10%, announced the transport association . "At the end of October, about 5,400 active customers regularly used this function," said the spokesperson.

The ZVV is pleased that this "intensive use" shows both that there is a need in the market and that, on the other hand, the product already responds very well to the customer's requirements at this stage of the test. of the market.

Test phase until the end of 2019

The application is still in a trial phase that lasts until the end of 2019. It is coordinated with the national program "Public Transit Ticket 2020". Results are incorporated into the development of national standards for automated ticketing. After the ZVV is concentrated in a first phase on its Verbundgebiet, since mid-May with the application, also travel all over Switzerland.

Difficulties at the time of check-in or check-out also sometimes existed in metro stations – a problem already known in advance. Currently, in such cases, the customer center has to help manually, says the ZVV. Of course, solutions would be sought for better accessibility in these metro stations.

For the Zurich passenger, the question has at least partly been developed in his favor. The VBZ has reduced buses from 90 to 30 francs. The reason is the goodwill of the spokesperson. (Tages-Anzeiger)

Created: 29.11.2018, 11:53 hours ago