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As part of Tesla's ongoing efforts to improve the ownership experience of its customers, the electric car manufacturer is launching a new feature on its mobile app that allows owners to see live updates on their vehicles in real time. service.
The mobile application will indicate the status of the vehicle being serviced, with the "pending parts", "in use" and "ready for pick up" indicators. Tesla owners will also be notified of the expected time and date of completion for their service appointment. A notification will be sent to inform owners that their S, X or 3 models are ready to be retrieved once the service is complete.
This new feature of the mobile app gives Tesla owners a clear, almost-behind-the-scenes look at the work they do on their vehicle. Having up-to-date information on the progress of work on their electric cars will also help owners of S, X and 3 models regain their peace of mind knowing that efforts are underway to remedy the situation. vehicle needs.
In a blog post, Tesla said that she was investing more and more in her service system and that she was working on improving her services until she got the job done. it can provide a service the same day, even the same day. The company also states that most services will be provided "when we turn to you, rather than for us." Tesla further assured the owners that there would be a high availability of services in all the countries where it would operate.
Tesla has made improvements to its service network over the last year. For example, the company started to open body shops in some locations in the United States. The CEO also hinted at other improvements, such as detecting real-time problems while driving vehicles. In the fourth quarter, Musk also said Tesla was focusing on increasing its mobile service fleet, allowing it to perform basic maintenance and repairs in the comfort of the home. or the office of its owner.
It should be noted that these new service status updates based on live mobile apps set a high bar for Tesla, as homeowners will certainly not like to see their vehicles stuck with a status like "wait for parts " for a long period. Given the fact that the Tesla fleet is expected to increase significantly with the introduction of the $ 35,000 model 3, the company will have to make considerable efforts to ensure that its vehicles can obtain the necessary support from a service network. both robust and efficient.
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