Bethesda Studios has often been the target of criticism and punching for having released their games with a multitude of unintentional problems and bugs over the years, but the studio's latest game, Fallout 76, may not be able to recover from its controversial launch.
Discontented fans demand repayments, and the treatment of Bethesda's reaction has led at least one law firm to consider a class action lawsuit.
Although Bethesda's "Fallout" is widely recognized as one of the best series of first-person shooter games, the move to a massively multiplayer format for "Fallout 76" has sparked a wave of skepticism on the part of fans. At first, the game's reception was at best warm, competing with major versions such as "Call of Duty: Black Ops 4" and "Red Dead Redemption 2".
However, even those who decided to try "Fallout 76" had to deal with limited gaming problems and mind-blowing problems, leading waves of players to demand a full refund of Bethesda.
Bethesda's refund policy states that players can not receive a refund after downloading the game, but some players have indicated that their refund has been granted after contacting the support team.
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Players who lobbied for a refund posted on Reddit, prompting a series of claims from r / Fallout users. Bethesda has finally returned to its policy of non-repayment, but this inconsistency has left players even more angry against the company's business practices.
In a separate situation, players who ordered the $ 200 Fallout 76 Power Armor Edition reported that the package was not delivered as planned.
While the special edition package was to contain a West Tek canvas bag, Bethesda has replaced it with a cheaper nylon bag. A customer who interviewed a technical support employee was informed that the company had decided to change bags due to a lack of supplies and that Bethesda had no intention of solving the problem .
This unhelpful response resulted in a new wave of complaints, prompting Bethesda to issue a follow-up statement and to offer those who purchased the special edition an additional $ 5 in gaming currency.
Migliaccio and Rathod LLP, of Washington, DC, announced plans to investigate Bethesda's refund policy and Power Armor Edition advertising to determine whether it is worthwhile to file a class action against deceptive marketing practices. In anticipation of a possible class action lawsuit, the firm asks the disgruntled players to Submit a confidential questionnaire if they were trying to get a refund or received the nylon bag with "Power Armor Edition".
The "Fallout 76" outlook looks bleak two weeks after release, but Bethesda will have to make sure that future games will not be impacted by negative feedback. The company has already detailed the upcoming improvements for "Fallout 76" next month and has promised greater transparency in the future.