Huawei responds to the screen problem encountered by some Huawei Mate 20 Pro units

Shortly after users received their Huawei Mate 20 Pro phone, we noticed a growing number of complaints about a strange problem on the screen. Huawei has finally decided to respond to these complaints, but if you are a concerned user, you may not like what the company has said.

The Huawei Mate 20 Pro uses a highly advanced OLED display with curved edges specifically designed for an enhanced visual experience and a comfortable operating experience. This can change the color when you look at the screen from different angles.

In very low light conditions, when the brightness of the screen is too low or when dark backgrounds are used, these differences may be exaggerated. If this color effect is affecting normal use, take your phone to an authorized service center.

Huawei basically says that this color change is normal and can only be observed under certain conditions. However, this problem is clearly much stronger than other phones with similar monitors. The company continues to confirm that customers who are not satisfied with their Huawei Mate 20 Pro phone monitors should look for Huawei service centers to get a new version or repair. If this already changes the color of the screen, it will affect all the units, not just some of them.

The problem seems to appear when the background is gray and dark or, in some cases, white. It is also associated with the brightness of the screen.If you are in a dark environment, it becomes so visible that it appears on the edges. According to users, the problem is generalized in LG's OLED modules, while units equipped with BOE OLED displays do not suffer from this problem.

Some say that this change has become more pronounced over time, and others think that it is related to the adhesive used by Huawei for the screen. This has been a problem for other smart phones in the past, but manufacturers have officially acknowledged the problem. In this case, Huawei seems to avoid any liability or is still conducting internal investigations.

In any case, we hope that society will achieve this in a comprehensive way and formulate a more decisive statement in the near future.