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Apples (NASDAQ: AAPL) The latest iPhone models cost $ 1,000 or more, but users already have a list of complaints about them.
The iPhone XS and the largest iPhone XS Max are available for pre-order on Sept. 14 and shipped Sept. 21. Until now, some users have talked about fairly large bugs, including loading and connectivity issues. Apple also has a cheaper iPhone XR at $ 749, but it will not come out until late October.
Considering that the 5.8-inch XS starts at $ 999 and the XS Max 6.5-inch at $ 1,099, users are entitled to expect Apple to quickly fix these early bugs on its new lineup. smartphones. Hopefully the latest iOS 12 update will provide a better experience.
Apple's new iPhone XS has received mixed reviews from its first users. Source of the image: Apple.
1. Load problems
In Apple support communities, a number of people have complained about charging problems with their iPhone XS or iPhone XS Max. According to the newspapers, some customers were having trouble loading their new smartphones with a light cable. Some users said that even if their phones did not charge in sleep mode, they would start charging once they were "awake". But no one wants to keep his phone on all the time that he charges his device. In addition, other users stated that their phone would not charge, that he was awake or asleep.
2. Reception problems
The second complaint against the new iPhone is their weak reception. Users say that the receipt of their old iPhone is better in some places than their new iPhone, which is obviously frustrating when you paid about $ 1,000 for the latest model. However, this problem was not universal in all new iPhones and Apple asked some affected users to fix the problem.
3. Smoothing effect of the camera
This complaint may not be as serious as the first two, but it has nevertheless illuminated the Apple forums. Some owners of new iPhones have complained that the camera of the new models smoothed the skin too much. But this effect is not Apple's way of giving people an automatic job with Photoshop. Instead, Apple has been working on noise reduction on photos taken by its camera to improve its operation in low light conditions. Although this update is a good thing, it also creates a softer look that gives the skin a slightly airbrushed appearance.
4. Wi-Fi connectivity issues
In addition to LTE reception issues, new iPhone users have complained of slower Wi-Fi speeds compared to their older iPhones. This has proven to be a problem with iPhone XS devices automatically joining Wi-Fi networks at 2.4 GHz, even though both 2.4 GHz and 5 GHz bands were available.
Apple launches iOS update 12 to solve problems
On Oct. 9, Apple released an update to iOS 12 which, according to it, will solve some of the major complaints, such as charging problems and Wi-Fi connectivity. Here is a list of iOS 12 bug fixes :
- Fixes an issue that prevented some iPhone XS devices from charging immediately when they were connected to a Lightning cable
- Fixes a problem that could cause iPhone XS devices to join a 2.4 GHz Wi-Fi network instead of 5 GHz
- Restores the original position of the ".123" key on the iPad keyboard
- Fixes a problem where subtitles may not appear in some video applications
- Fixes an issue where Bluetooth might become unavailable
Apple users should be encouraged to see the company deploy solutions quickly to their problems. They should also be happy that Apple has actually contacted its first users to ask them questions about their negative experiences, as this shows that the company is clearly concerned about giving its users the best possible experience.
And Apple is not the only one to have problems with its new devices. In fact, it is normal and almost normal that recently released smartphones have bugs that need to be fixed. And as long as iPhones do not start to spontaneously ignite like the famous Samsung (NASDAQOTH: SSNLF) Galaxy Note 7, customers seem more inclined to forgive and forget.
Natalie Walters has no position in the mentioned actions. The Motley Fool owns shares and recommends Apple. The Motley Fool offers the following options: Long calls from $ 150 to January 2020 for Apple and short calls from $ 155 to January 2020 on Apple. Motley Fool has a disclosure policy.
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