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After so many years of building its own phones, Google is still struggling with some problems inherent in hardware manufacturing. The days when it was not possible to find a pixel in the shops is over, but that does not mean that Google has been able to sell tons of Pixel phones since the launch of the first model.
Nevertheless, Google has just launched a new generation of devices in more markets than ever, but various problems have arisen during the release of Google's Pixel 3 and XL 3 XL, which Google will correct via updates. software. But if you drop the brand new phone, which can cost at least $ 900, you're alone. Google can not help you, and the same goes for repair shops trained to replace damaged glass.
It's not rocket science to repair smartphones that crash during accidental drops at these repair centers, and the procedure is usually quite simple. You bring the damaged device, pay for the repairs and they will do it. But Google and its partners can not do it because there are no spare parts available.
Two separate accounts, including a report of 9to5Google and an article on Reddit, explain that Google is not yet ready to handle accidents and that repair shops can have similar problems.
Of 9to5Google:
Short story: Google still does not solve the broken devices Google Pixel 3 and Pixel 3 XL, but instead sends people to uBreakiFix. Our local uBreakiFix is currently out of stock and does not even expect to get repair components – with the exception of the battery – of the Pixel 3 or the Pixel 3 XL in the foreseeable future. This means that my wife's new phone is currently damaged without recourse. (Another national repair service, Puls, can also repair Pixel 3 devices, but currently only in San Francisco.)
This is not an isolated case either. There are a handful of reports through Reddit on users who can not have their device repaired by uBreakiFix. A report calls for a waiting period of one month for his device to be repaired. Another quotes uBreakiFix as not being able to get the adhesive needed to reattach the back glass. This is clearly a widespread problem.
From the Reddit report:
So I turned to Google. They just sold me a phone for over $ 900. They surely have a repair system in place. They will have spare screens on hand. No. I just spoke to a Google Support Specialist who basically told me they could not do anything and referred me to the same repair shops I just called. It pissed me off because I'm willing to pay for the repair, it was an accident and it's not their fault. I just want support from the company I just bought. It's as if they had pointed at the door and said, "You're alone!" In addition to all that, I live in Seattle and there is only one authorized repair shop that can perform this repair.
That does not mean that things will not get better in the future. But if you already own the Pixel 3 or 3 XL or plan to buy one, be very careful. You may be stuck with a broken device for a while.
Source of image: Zach Epstein, BGR
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