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If you think you own movies you bought on iTunes, think again. The age of physical media is slowly dying, but the convenience offered by digital is simply too great to be ignored by consumers. However, there are disadvantages to go digital. On the one hand, as the user of Twitter Drandersgs recently discovered, Apple can remove movies you own without warning.
Drandersgs recently published an article about an unfortunate event in which Apple randomly deleted three movies it owned. After contacting customer support to find out why it happened, the answer he received was downright frustrating. Here's what Apple support had to say in response.
"I find that you are unable to locate some of your purchased movies.After reviewing this case, I noticed that the content provider had removed these films from the Canadian store.Therefore, these films are not available on the Canadian iTunes Store, however, Apple is constantly working with content providers to develop the iTunes Store catalog and make more items available in more countries. "
Basically, companies allow the provision of their content on the iTunes Store. If you buy a movie in the store that a company decides to no longer stream to iTunes, this movie will disappear from your library. For his problems, Drandersgs was offered two rentals of free movies, but that did not suit him. Of course. In another answer after a few round trips, Apple offered another frustrating precision.
"Please note that iTunes / App Store is a showcase that provides content providers with a platform or point of sale for their items, and we can only offer what has been made available through studios or distributors. supplier has removed those films from the Canadian store, I can not provide you with the copy of the movies. "
Essentially, even if the user buys these movies, he praises them as long as Apple can keep the content on their platform. As frustrating as it may seem, it is actually described in the long service contract that no one ever reads. According to the terms of service of Apple …
"You may be able to re-download previously acquired content (" Redownload ") to your connected devices with the same Apple ID (" Linked Devices ") Content may not be available to Redownload if this Content does not appear to be available to Redownload. is no longer available on our website Service Provisions. "
There may have never been a clearer argument for the existence of physical media in the modern era. In addition, nowadays, most purchases of Blu-ray Discs / DVDs are accompanied by a digital copy. Why not have physical copy as insurance, if nothing? This may not be enough to convince users to buy movies on iTunes, but you have to be aware of that. And maybe, just maybe, reading these terms of service agreements might be worth your time in the future. You can consult the full exchange of Twitter @drandersgs account for you below.
Me: Hey Apple, three movies that I bought have disappeared from my iTunes library.
Apple: Oh yes, these are not available anymore. Thank you for buying them. Here are two movie rentals on us!
Me: Wait … WHAT ?? @tim_cook When did this become acceptable? pic.twitter.com/dHJ0wMSQH9– Anders G da Silva (@drandersgs) September 10, 2018
Part 2:
Me: I'm not really interested in rentals. I want to recover my movies or my money.
Apple: I fully understand how you feel …
Me: Condescending, but go for a …
Apple: You see, we are only a showcase.
Me: in front of the shop?
1/7 pic.twitter.com/U1D3Wj0zmZ
– Anders G da Silva (@drandersgs) September 11, 2018
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