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By Mikey Campbell
Friday, November 9, 2018, at 4:25 pm Eastern Time (7:25 pm ET)
Apple confirmed Friday that a "limited number" of SSDs used in 13-inch MacBook Pro models without Touch Bar are prone to an undisclosed problem that could lead to data loss and hardware failure.
13-inch MacBook Pro without touch bar.
Announced in a support document, the problem is limited to the 128GB and 256GB SSDs installed in the 13 "MacBook Pro function key models sold between June 2017 and June 2018. Other Drive Configurations are not affected by the problem.
Although the exact nature of the complication remains unknown, Apple invites MacBook Pro users to verify the eligibility of repairs and have the drive repaired as quickly as possible.
The company provides an online confirmation tool through its website, where owners can quickly enter the serial number of their device to confirm eligibility. Users can find the serial number of their computer by browsing until "About This Mac" in the Apple menu.
Customers who have registered their device with Apple and have been identified as eligible based on the company's records should receive an email regarding the program.
Eligible MacBook Pro computers can be repaired for free at an Apple store or at an Apple Authorized Service Provider.
The program covers MacBook Pro models for three years after the first retail sale.
Apple launched last summer the 13-inch MacBook Pro without Touch Bar, a more affordable alternative than its notebooks equipped with the Touch Bar. The company did not update models other than Touch Bar when it deployed updated MacBook Pro hardware in July, although the entry-level notebook remains on sale.
The current program comes less than five months after Apple's launch of a separate repair initiative to handle customer complaints challenging the reliability of the butterfly keyboard mechanism used in modern MacBook Pro models. Last year, customers began to report switch architecture issues, claiming that small amounts of dust and debris would render the keys unusable. Apple has indirectly recognized the problem in a support document describing a method of cleaning affected keyboards with a compressed air box before launching a service program intended to solve the problem.
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