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A viral tweet over the past week has caused a lot of confusion as to whether or not Apple can remove the movies you have purchased through iTunes in your library. In a statement to CNET This weekend, however, Apple has addressed the controversy and offered a little more detail on the situation.
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In his original tweet, Anders Gonçalves da Silva said that three films were disappearing from his iTunes library. After contacting Apple's assistance, he was told that the "content provider" had removed the movies from the Canadian iTunes Store. In exchange for the cancellation, Apple offered Da Silva three free movie rentals.
Obviously, losing three movies for which you paid and receiving only 3 rentals in return is less than spectacular. Here is Silva's original tweet:
Me: Hey Apple, three movies that I bought have disappeared from my iTunes library.
Apple: Oh yes, these are not available anymore. Thank you for buying them. Here are two movie rentals on us!
Me: Wait … WHAT ?? @tim_cook When did this become acceptable? pic.twitter.com/dHJ0wMSQH9– Anders G da Silva (@drandersgs) September 10, 2018
CNET, however, did some research and discovered what is probably causing the problem: da Silva recently left Australia for Canada, which means that he had to change his iTunes store. Apple's Terms of Service, however, suggest that you can usually take your iTunes purchases with you when you travel and change your iTunes store.
The fact is that these three titles – Cars, Cars 2 and The Grand Budapest Hotel, according to da Silva – are always available for purchase in Australia and Canada, CNET has confirmed. He could buy new copies "Canada" right now. So why did his "Australia" copies disappear?
Nor does it seem that Australian purchases do not work in Canada. "I have other purchases in Australia, and using the same Australian iTunes account, which work perfectly well," da Silva told CNET.
However, note in the fine print that you can "redownload your past purchases before changing your country or region, and you could to be able to download again a lot of them after the change. "
The problem seems to be related to different versions of movies between iTunes stores. da Silva had the Australian version of the three films in question, but not the Canadian versions. If he had downloaded them before leaving, he could have accessed them.
In a statement, Apple has apparently alluded to this problem, but without delving into too much detail:
"All movies you have already downloaded can be viewed at any time and will not be deleted unless you have chosen to do so. If you change the setting of your country, it is possible that some movies may not be available to be downloaded again from the movie store if the version you purchased is not also available in the new country. If necessary, you can change the configuration of your country in your previous country to download these movies again.
Regarding a resolution for da Silva, he says the Apple support promises to send him a workaround. Have you ever experienced something like this? Let us know in the comments.
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