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People around the planet are today unable to use Microsoft Outlook or Skype because of a confusing "throttled" error message.
The strange text box appears in the chat software and the cloud-protected email client, preventing people from sending messages and talking to contacts.
According to Microsoft, this is due to a sloppy update of Azure's backend authentication systems. The in-house upgrade was introduced when its engineers brought back the servers destroyed by storms in Texas. Outlook Web Access is not affected.
According to mailing list messages between IT companies and other system administrators seen by The register during the last hour as well as tweets and Reddit discussions, the blackout is hitting businesses and subscribers at least across America, Canada, the United Kingdom, and Europe.
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A representative for the Office 365 team confirmed A few moments ago: "We take corrective action to resolve a problem in which users receive a message stating that they are restricted when accessing Outlook or Skype. More details about this event are available in the EX147785 administration portal. "
This downtime is tied to Azure's nightmarish week, during which hurricane-related storms and lightning caused a surge in Microsoft's data center in Texas.
While Microsoft was working to bring the South Central US facilities back online (under the support ticket MO147606), they changed the Office 365 authentication system. This internal update, according to a note to the Customers seen by El Reg, hoping to fix the crash, but instead led to the current situation of TITSUP – apparently a total inability to support users' passwords:
The result is that, while trying to connect to Skype or the Office 365 Outlook service, the bettors have seen the following error box:
Several Outlook and Skype users report a "Limited" message when they try to connect. This seems to be a problem with Office 365 authentication servers. If you can not use Outlook, we recommend that you use OWA at https://t.co/A58501JtfT. pic.twitter.com/Fta361qEbv
– Nerdio Updates (@NerdioUpdates) September 5, 2018
Naturally, everyone takes it well …
Seems everyone has been #Strangled by @Perspective aujourd & # 39; hui! pic.twitter.com/2BoUsJhF1q
– Yosseline (@ yoliimolix0) September 5, 2018
A Microsoft spokesman told us that she would come back with more information as soon as possible. We are aware that unnecessary changes to the backend have been removed. You will be able to connect to Skype and Outlook at the time of your reading. ®
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