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Apple's support reacted to a report of an explosion of the iPhone X – which occurred immediately after the upgrade to iOS 12.1 – indicating that it was "an absolutely not expected behavior" …
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Apple offered his answer on Twitter.
This is certainly not the expected behavior. DM us so that we can examine this with you.
Gadgets360 contacted Rahel Mohamad, who filed the report.
An iPhone X has apparently exploded in the United States after being updated to iOS 12.1 on Wednesday. This development comes from the American city of Federal Way, Washington, where a user claims that his 10-month-old iPhone X started to emit smoke and eventually exploded after the successful update for iOS 12.1. […]
"This year, early January, I bought the iPhone and I use it normally," he said. The iPhone X was in the process of updating to iOS 12.1 when Mohamad, as it is of use, put it in charge. "Dark gray smoke started coming out of the phone. The update is complete and as soon as the phone is turned on, he started smoking and catching fire. "
The upgrade is almost certainly a coincidence. Mohamad said that he was using the supplied charger and Apple cable to charge the phone, although the explosion occurred after it was turned off.
When I held the phone, it was very hot and I hang it up immediately. Then he started to smoke.
Apple asked him to ship the phone so that the company could investigate the cause.
This is not the first time we hear about an exploding iPhone. Over the years, many iPhone fires have occurred, and the nature of lithium battery fires is that they can be very sudden and extremely fierce, which means that the terminology "explosive" is understandable. These fires are extremely rare, but will occur in all devices sold at tens of millions.
I'm sure we'll all be relieved to know that this behavior is not expected.
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