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A relatively small subset of Google Pixel 3 owners reported that their devices were randomly removing some or all of their SMS and MMS messages, and Google has now acknowledged the problem and announced that a patch will be deployed soon for the users concerned. . The problem has seen affected devices delete whole message logs or unique messages in a completely random way, with no idea of what caused them. Unfortunately for the affected users, all that can actually be done at this point is to restore the manual backups that you may have made and wait for Google to release the promised patch.
Context: This mysterious problem seems to concern only Pixel 3 and Pixel 3 XL units for the moment. Scattered user reports all have the thread of missing text messages, but that's where the similarities end. At least one user has reported that the sync feature that syncs their Google Account and their phone together is to blame because it permanently deletes the loaded manual backups. Other users, like Reddit, have reported only a few lost messages missing. Some report the problem that concerns them, regardless of the application used for SMS and MMS messaging, while others said that potential fixes, such as the deletion of data from the application for the Android messages they used, had worked for them. The recent and somewhat limited nature of the problem makes any in-depth research difficult.
Impact: The subset of affected units among the large number of early users of Pixel 3 and Pixel 3 XL seems pretty small, but it's a pretty serious problem to have, all the same. SMS and MMS messaging is a relatively primary method of communication among the vast majority of smartphone owners nowadays. It should be noted that reports scattered so far do not seem to indicate that this problem exists with RCS messages sent and received via the Android Messages application. Since the problem exists between applications among all the users who publish reports, it is likely that something that SMS and MMS messaging have in common is involved in the bug and other forms of messaging, such as data-driven Hangouts and Facebook. Messenger communications will not be affected. Part of the problem that is particularly troubling is the fact that most affected users do not have a manual backup, and sometimes lose years of collected SMS and MMS messages that may have been synchronized. Older phones that no longer work or are no longer in the possession of users. In these cases, although Google may issue a patch to prevent phones from erasing future text messages, it is likely that these users will never see these old cherished messages again. Since automatic backups take place on Google's servers, it is also possible that the Google fix includes help for users to retrieve their old messages.
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